Can't access paypal account

[James342]

Hi, i created a new paypal account and connected it with the 2 factor microsoft authenticator, but when i try to login using the security code of the authenticator it appears a screen with written "We're sorry, we couldn't confirm it's you".
I can't access the account so i can't remove the 2 factor request.
Is there a way for recover the account? I tried to change the password but it didn't solve the problem.

[SaiJin]

is the computer and phone time in sync?

[James342]

Originally Posted by SaiJin

is the computer and phone time in sync?

yes it is in sync

[@NasterXchange]

Originally Posted by James342

Hi, i created a new paypal account and connected it with the 2 factor microsoft authenticator, but when i try to login using the security code of the authenticator it appears a screen with written "We're sorry, we couldn't confirm it's you".
I can't access the account so i can't remove the 2 factor request.
Is there a way for recover the account? I tried to change the password but it didn't solve the problem.

change your browser and IP.

[SaiJin]

is this an Italian account and you're just using your own Italian home IP?

[James342]

Originally Posted by SaiJin

is this an Italian account and you're just using your own Italian home IP?

yes it is in this way

[James342]

Originally Posted by @NasterXchange

change your browser and IP.

i tried using a different browser and a different ip but i still have the same problem

[rsot]

Was it already verified with bank and/or confirmed with a cc?

[James342]

Originally Posted by rsot

Was it already verified with bank and/or confirmed with a cc?

no, it wasn't

[Roy3805]

The only thing I can tell you is wait after 3 days before trying to log back in. If that doesn’t work you have to contact support

[James342]

Originally Posted by Roy3805

The only thing I can tell you is wait after 3 days before trying to log back in. If that doesn’t work you have to contact support

ok thank you

[rsot]

Originally Posted by Roy3805

The only thing I can tell you is wait after 3 days before trying to log back in. If that doesn’t work you have to contact support

Nice tip - hope it works out

[James342]

Originally Posted by Roy3805

The only thing I can tell you is wait after 3 days before trying to log back in. If that doesn’t work you have to contact support

I tried after 3 days but it didn't work, so i just stopped trying.
I didn't asnwer you in private because it says this: "Sorry, you can only send messages to the Marketplace Sellers group until you have 25 posts."

[Luminary]

Originally Posted by James342

I tried after 3 days but it didn't work, so i just stopped trying.
I didn't asnwer you in private because it says this: "Sorry, you can only send messages to the Marketplace Sellers group until you have 25 posts."

Why not chatting it up with support to see if it can be resolved

[James342]

Originally Posted by Luminary

Why not chatting it up with support to see if it can be resolved

It is just a stealth account so i prefear to not contact them because if they ask me to show them documents i can't

[rsot]

Which browser have you tried?

[James342]

Originally Posted by rsot

Which browser have you tried?

firefox and opera

[Roy3805]

You prolly messed up changing browsers. Always use the browser used for creation until you age the account.

[James342]

Originally Posted by Roy3805

You prolly messed up changing browsers. Always use the browser used for creation until you age the account.

ok thank you