Justin Case | 12-13-2009 08:20 PM | Yes, it is proof of the package. Seeing he filed a dispute for not received so soon, they would tell him to wait... and you've already provided the tracking to Paypal. If he refuses delivery, there's not much you can do. Why refuse is the real wonder. It's invoiced, but is there a return policy stated, such as restocking fee, or partial refund for product minus shipping... there may not be a foot to stand on in a Dispute if not. Why did he order more if it wasn't good for the first order? You say he wants the COA's, which if anything he's a reseller. Does he have anything listed in Ebay? You can check and see. Why doesn't he want them? Are you saying this software is $850 a pop. What is it? Take the return and relist... At least if it's a clean refusal, it's fast. Instead of waiting for a return and worrying how he will ship it.
You say you placed an order for them, does that mean your supplier shipped the software to him? Will it be returned there if refused delivery? Will you have to pay a restocking fee? Shipping fees? That is probably what you're out if you can't do a partial refund to cover it all. It has to be stated like I said in the invoice or on a website. Since no Ebay, you would of been okay if signature confirmation... but refusing delivery means he doesn't want the COA's and your kinda having to accept a failed transaction is my opinion. What can you really say to the dispute... He has no product, you have no proof of delivery.
The fact that he jumped to 2 Disputes instead of contacting you first is bad and even puts your account in under Paypal scrutiny. He's an axxhole. What can you do? Win the first one (he used the software) and left good feedback, refund the 2nd when you get it back. You lost the sale. They'll side with him and if anything he will probably just do a chargeback if he used a CC in Paypal. Paypal will want it returned to you for whatever reason he gives. He knows to just refuse it to win. Shipping has to be pretty high though, see if you can get that covered. You have proof he ordered it, with hopefully a seperate shipping charge.
All he can do is claim it's pirated software for the 1st order. He'd win if you don't prove otherwise to Paypal for the dispute. |