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-   -   did paypal change anything recently? cant not update email (https://www.aspkin.com/forums/paypal-talk/151773-did-paypal-change-anything-recently-cant-not-update-email.html)

wipetmp 01-26-2024 08:34 AM

did paypal change anything recently? cant not update email
 
well the title says its all
did paypal change anything recently? i cant update my email on a limited (180 days) account. 180 days have passed

i tried to update it inside account and i got error saying we cant verify its u
then i called customer service multiply times and few diff agents told me its not possible to update email anymore

but what if my email is hijacked for example?

do anyone else got the same issue? any workaround how to update email? i still have access to account and the phone number and any personal information on it

mrsalexia 01-26-2024 08:59 AM

Re: did paypal change anything recently? cant not update email
 
it mostly happens when you use it on new device/ip or havent used the account for ages, give it few days and try again on clean ip

wipetmp 01-26-2024 11:36 AM

Re: did paypal change anything recently? cant not update email
 
Quote:

Originally Posted by mrsintegra (Post 1234428)
it mostly happens when you use it on new device/ip or havent used the account for ages, give it few days and try again on clean ip

did u even read it? i cant update my email even with a customer service rep
and what do u offer if i lost access to my old email for example?

agent006140 01-26-2024 07:42 PM

how many email addies do you have,max is 5 with one being the primary account.
After 180 days,they want to make sure you are the owner of the account.
You can try creating another email account and use that one instead.

You mean you cannot log in with your purged Gmail account?
Paypal does not check if your email is no longer active,only when it sends email to that account and it bounces,it would then know.
But one should be able to access his Paypal account with the registered email ,in your case,it could be due to your account being restricted.

Quote:

Originally Posted by wipetmp (Post 1234517)
1.500 usd
the only issue i need to reset password to login
and cant do it since my email got purged

CAN YOU RESURRECT THAT Gmail account?

I am missing something here,you have the old gmail account which has been purged for inactivity/
Paypal considers that gmail addr as your account ID,it does not know if it is valid or not,unless it sent an email to that addr and it bounces.
But all you need is to log on with that email address,then what happens?
when you log on with that gmail,what is the message you are getting?
and how did a smart guy like you end up accepting payment when you know that gmail addr has been purged.
How did you find out someone sent you $ ,as Paypal will email you YOU GOT CASH and your gmail account has been purged?

So you did receive an email from Paypal that you received payment to the email address while still active and you did nothing but let the money sit in your account?
Only Paypal can solve your problem,good luck.
what happens if you open a new gmail address which is the same as the one purged?Just wonder

its asking me to reset my password when im trying to log in
i cant do it without valid emai
---------
So Paypal can tell you are using a purged Email address?
Let me try if I can log into my account with a makeup email addy

well I tried,thats what I got
Check your entries and try again.

Do you still have that email from Paypal saying YOU HAVE CASH?
And did you get an email from Google ?that your gmail account has been purged?
If you can show both emails to Paypal,may be a human being would look into it,you know in USA,if a lawyer write a letter to a business,it must respond.

180 DAYS IS 6 months,they want to know if you are the legit owner of the account.
If Paypal rep told you money is still sitting in your account waiting for withdrawal,could you call back and ask them to withdraw for you,like transfer it to the bank account already linked to the Paypal account.?
assuming there is a bank account linked and not 'purged'

what is the reason for suspension?
In USA,there are ways to get the money out of Paypal,but it has to be a good ,not suspended account,like sending you a check or using a Paypal debit card and move the money to that card,then you use the debit card to withdraw the fund at ATM machine or move it to a bank account linked to the debit card,it is a special debit card issued by Paypal and carries a monthly fee .

It looks like the answer is NO,as long as the account remains suspended.

wipetmp 01-27-2024 05:40 AM

Re: did paypal change anything recently? cant not update email
 
Quote:

Originally Posted by agent006140 (Post 1234471)
how many email addies do you have,max is 5 with one being the primary account.
After 180 days,they want to make sure you are the owner of the account.
You can try creating another email account and use that one instead.

i had only one email account since paypal was created
then i got 180d
then i did not use paypal and gmail account got purged for inactivity
now i want to change my email to make sure i still have access but i cant do it inside my account or via customer service by phone

rsot 01-27-2024 12:35 PM

Re: did paypal change anything recently? cant not update email
 
Quote:

Originally Posted by wipetmp (Post 1234489)
i had only one email account since paypal was created
then i got 180d
then i did not use paypal and gmail account got purged for inactivity
now i want to change my email to make sure i still have access but i cant do it inside my account or via customer service by phone

how much you got tied up in there?

wipetmp 01-27-2024 12:41 PM

Re: did paypal change anything recently? cant not update email
 
Quote:

Originally Posted by rsot (Post 1234513)
how much you got tied up in there?

1.500 usd
the only issue i need to reset password to login
and cant do it since my email got purged

wipetmp 01-28-2024 05:56 AM

Re: did paypal change anything recently? cant not update email
 
Quote:

Originally Posted by agent006140 (Post 1234527)
I am missing something here,you have the old gmail account which has been purged for inactivity/
Paypal considers that gmail addr as your account ID,it does not know if it is valid or not,unless it sent an email to that addr and it bounces.
But all you need is to log on with that email address,then what happens?
when you log on with that gmail,what is the message you are getting?
and how did a smart guy like you end up accepting payment when you know that gmail addr has been purged.
How did you find out someone sent you $ ,as Paypal will email you YOU GOT CASH and your gmail account has been purged?

its asking me to reset my password when im trying to log in
i cant do it without valid emai

and no i cant get old email back

email got purged long after my pp was 180d

rsot 01-28-2024 12:22 PM

Re: did paypal change anything recently? cant not update email
 
Quote:

Originally Posted by wipetmp (Post 1234552)
its asking me to reset my password when im trying to log in
i cant do it without valid emai

and no i cant get old email back

email got purged long after my pp was 180d

Tried to recreate the e-mail yet?

wipetmp 01-28-2024 01:23 PM

Re: did paypal change anything recently? cant not update email
 
Quote:

Originally Posted by agent006140 (Post 1234595)
Do you still have that email from Paypal saying YOU HAVE CASH?
And did you get an email from Google ?that your gmail account has been purged?
If you can show both emails to Paypal,may be a human being would look into it,you know in USA,if a lawyer write a letter to a business,it must respond.

no email is completely gone
i thought i lost this email info forever but i was able to find gmail login/pass info however email itself is no longer exist

i called customer service and they told me my money is sitting there waiting for withdraw

creating new isnt possible

i just need info how to update it thru customer service. tried like 15 times and agents told me its not possible to update email which does not make any sense

wipetmp 01-28-2024 01:25 PM

Re: did paypal change anything recently? cant not update email
 
Quote:

Originally Posted by rsot (Post 1234575)
Tried to recreate the e-mail yet?

is not working
i just need some way to update email on account and thats it

i just dont understand why i can update email on working account and can not on account that got 180d

no sense bs
they want to steal my money by preventing me from updating email and not letting sign in to get it

wipetmp 01-28-2024 01:55 PM

Re: did paypal change anything recently? cant not update email
 
Quote:

Originally Posted by agent006140 (Post 1234599)
180 DAYS IS 6 months,they want to know if you are the legit owner of the account.
If Paypal rep told you money is still sitting in your account waiting for withdrawal,could you call back and ask them to withdraw for you,like transfer it to the bank account already linked to the Paypal account.?
assuming there is a bank account linked and not 'purged'

stealth account without ability to withdraw money to linked financial methods

all i need is to know how to update email on 180d account
nothing else


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