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My PayPal account has been permanently disabled -AUP
 

Hello everyone,

Today I received a notification that my account has been permanently disabled. The notification stated: "Some of your products or services are in violation of PayPal’s acceptable use policy. Therefore, you can no longer conduct business with PayPal..."

I have a few questions and hope to get some help.

When I created a business account and received payments, PayPal restricted my account and requested a description of the type of business, the source of funds, and what products I was selling.
I provided information about my business type, source of funds, and the items/products I’m selling (digital products). PayPal approved my request and removed the restriction. Now, after 4 months, they’re informing me that "Some of your products or services are in violation of PayPal’s acceptable use policy."
Why did they agree to remove the restriction on the items I’m selling and then later notify me that I’m violating their policy? Isn’t this a policy trap for users?

The terms state that if I violate this regulation, I will have to compensate PayPal $2,500. Does this mean that all the money I earned with hard work will be forfeited? PayPal had previously allowed me to sell these items by removing the restriction on my account after I proved the source of funds and the type of business. Now, they’re saying that I’m violating their policy. This seems like a trap and an attempt to seize users' funds.
Who can I contact to resolve this issue? I don’t want to lose my money; it’s a significant amount for me. They say the money will be withdrawn after 180 days, but I might end up having to pay a fine and the balance could be $0 or negative.
Has anyone been able to remove this violation order yet?


Thank you for taking the time to help.

Re: My PayPal account has been permanently disabled -AUP
 

how much is the balance?

Re: My PayPal account has been permanently disabled -AUP
 

2800$ , As I understand it, if an account is suspended under this rule, all the money in the account will be lost. Is there any way to contest this?

Re: My PayPal account has been permanently disabled -AUP
 

After reviewing your account activity, we have determined that you are in violation of PayPal's Acceptable Use Policy . Specifically, the sale of goods that infringe or violate any copyright, trademark, moral rights, privacy rights, or any other proprietary rights under the laws of any jurisdiction. As a result, your account has been permanently restricted and you will not be able to conduct any further business using PayPal. This activity is permitted under the PayPal User Agreement , Restricted Activity and Activities We May Conduct sections. You must remove all references to PayPal from your website(s) and/or auction(s), including removing PayPal as a payment option, the PayPal logo, and the PayPal shopping cart.

Re: My PayPal account has been permanently disabled -AUP
 

Specifically, the sale of goods that infringe or violate any copyright, trademark, moral rights, privacy rights, or any other proprietary rights under the laws of any jurisdiction.
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What exactly did you sell?

Re: My PayPal account has been permanently disabled -AUP
 

I bought a YouTube Premium family subscription and shared it with others. I also helped people pay for Spotify Premium and took a commission. Does this violate any policies?

Re: My PayPal account has been permanently disabled -AUP
 

Is there any way to help me withdraw the money to my account before PayPal takes it all?As I understand it, if an account is suspended under this rule, all the money in the account will be lost.

Re: My PayPal account has been permanently disabled -AUP
 

You have to read its AUP policy,sounds like what you sell violates its policy.
If paypal takes your money,you will find in your transaction history that the fund has been transferred to Paypal

Re: My PayPal account has been permanently disabled -AUP
 

"I have read and found it very difficult to fully understand their terms, but previously, they asked about my type of business and accepted to approve this business type. The money hasn’t been transferred by PayPal yet, but in the future, it will be transferred just like others here."

Re: My PayPal account has been permanently disabled -AUP
 

for now you can ignore the terms , $2800 is too much for a new account , you should start with $200-$300 per month and increase it by 15%-20% per month , if more money is needed it should be spread between multiple paypal accounts

Re: My PayPal account has been permanently disabled -AUP
 

I’ve done that as well. As sales increase—200, 500, 1200, 2800 dollars—I wonder if I can file a complaint since they knew what I was selling before. My account is in Singapore, and I don’t know where to send an email. They only provide a phone number for contact, which isn’t helpful.

Re: My PayPal account has been permanently disabled -AUP
 

AUP violation = your account is gone and you won't get the money ... sorry.

I heard of 1 or 2 people who did get the money but chances are slim to none from what I've seen.

Re: My PayPal account has been permanently disabled -AUP
 

what you wrote is 50%-100% increase per month , that is too much , within four months it should be 300 - 400 - 500 - 600

I doubt they will pay anything out

Re: My PayPal account has been permanently disabled -AUP
 

The issue is that they knew what I was selling before when they first investigated the source of funds and my business model. They agreed to let me sell this product by reactivating an account that had been disabled. This implies that they acknowledged my product does not violate the Acceptable Use Policy (AUP). Can I file a complaint against them on this basis?

Re: My PayPal account has been permanently disabled -AUP
 

So they should have flagged my account as high risk, not for violating the AUP.

Re: My PayPal account has been permanently disabled -AUP
 

Go back to the AUP list,what you sold is not kosher.
I used to keep this list by me,but not anymore,things like pyramid scheme,stocks,get rich scheme,hazardous material ,military related stuff.
Selling too much is not an AUP violation.
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https://www.paypal.com/us/legalhub/acceptableuse-full

Re: My PayPal account has been permanently disabled -AUP
 

"But they have flagged me as AUP, claiming that I have violated their policy, whereas according to what you said, it should be classified as high risk.
I am worried that my money will be wiped out.

Re: My PayPal account has been permanently disabled -AUP
 

After reviewing your account activity, we have determined that you are in violation of PayPal's Acceptable Use Policy . Specifically, the sale of goods that infringe or violate any copyright, trademark, moral rights, privacy rights, or any other proprietary rights under the laws of any jurisdiction. As a result, your account has been permanently restricted and you will not be able to conduct any further business using PayPal. This activity is permitted under the PayPal User Agreement , Restricted Activity and Activities We May Conduct sections. You must remove all references to PayPal from your website(s) and/or auction(s), including removing PayPal as a payment option, the PayPal logo, and the PayPal shopping cart.

Re: My PayPal account has been permanently disabled -AUP
 

you run large turnovers and get a review , from there you can be suspended for any reason , there are lots of legitimate businesses that get taken down as well

you keep low profile and they will likely let you run the payments with no problems as they hunt down people with balances they can freeze and keep

fun fact: you receive 5K within a month and withdraw it frequently leaving low balance all the time you survive but if you decide to accumulate it and withdraw once a month they will just kick you out at some point because they will want to seize the funds

the math is simple , they charge 4% , 5K would be 4% of 125K so that it is cheaper for them to seize your 5K rather than let you make 125K turnover and bear additional risks

Re: My PayPal account has been permanently disabled -AUP
 

"Yes, withdrawing money regularly every month keeps the account alive; it's only when accumulating for a whole month with a large balance that the account gets locked. In my case, what should I do? Please give me some advice. Thank you very much."

Re: My PayPal account has been permanently disabled -AUP
 

I did not say High risk,Murdered by EBay did.
My money is on AUP violation,the first rep may not know enough ,but some bot came along and decide you have violated AUP,
read the AUP list
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They may have recorded your previous call,if so,call them back and said it was approved

Re: My PayPal account has been permanently disabled -AUP
 

I have sent them an email stating that they had previously approved me to sell these items. I will wait for their response and update the situation.

Re: My PayPal account has been permanently disabled -AUP
 

it does not matter , they triggered a review , on a new account it ends in limitation in majority of cases since the very fact of review means the account was flagged for high risk

Re: My PayPal account has been permanently disabled -AUP
 

It is not always high risk,Paypal deems she is violating its AUP policy,she is not supposed to use PAypal to conduct her business.
An Israeli was suspended for using Paypal for selling military related goods.
Marijuana dealers trying to disguise what he sold and accept paypal payment.

Re: My PayPal account has been permanently disabled -AUP
 

You were right; they responded and said that my account has been assessed as high-risk.


A recent review of your PayPal account found that there may be excessive risk involved in doing business with you. We wouldn't be able to support your business model anymore or how you do your transactions. This decision is not made by one person. This is a decision made by PayPal as a whole. The way you use your PayPal account possesses a risk that may affect our consumers and PayPal as a business.

Think of this as an opportunity provided to you by PayPal to check with other payment processors that will be able to perfectly suit and support your business model.

Re: My PayPal account has been permanently disabled -AUP
 

[QUOTE=ngthgila;1246310]I bought a YouTube Premium family subscription and shared it with others. I also helped people pay for Spotify Premium and took a commission. Does this violate any policies?[/QUOTE
]
Dunno know about violation,but Paypal does not feel comfortable supporting your business.
How does Paypal find out ?
Do you have a website?
Like Ebay,Paypal could have recorded your prior conversation,so point out such and ask them to release your money.
If it were AUP violation,on the date your money is supposed to be relieved,yuu will find a zero balance and the last transaction would say transferred to Paypal .due to AUP
--------------here is Youtube family plan,6 members of the same family and $8 extra

Sharing YouTube Premium
Like with an Amazon Prime or Spotify subscription, you can share your YouTube Premium subscription with your family. You can add up to five other household members, but it will cost you -- $8 more per month, to be exact.

Once you upgrade to a YouTube family plan, all six family members will get to enjoy the same benefits. That means an ad-free YouTube and YouTube Music experience and Google Play Music for all.

Re: My PayPal account has been permanently disabled -AUP
 

[quote=agent006140;1246435]I’ve mentioned this issue many times, but they ignore it and just respond like robots.

Re: My PayPal account has been permanently disabled -AUP
 

I am surprised Youtube have not banned you first,it said up to 6 family members ,not strangers

Re: My PayPal account has been permanently disabled -AUP
 

Let’s set this issue aside since we’re discussing PayPal. PayPal is truly a scam. They say, "Messages are available in the Message Center for 90 days from the original send date. If you want a copy of any message prior to that period, please contact us." But they didn’t provide any messages. They’re afraid that if I have those old documents, they’ll lose the argument.

Re: My PayPal account has been permanently disabled -AUP
 

Honestly they aren't afraid of anything.
Most won't fight them.

Re: My PayPal account has been permanently disabled -AUP
 

You are trying to argue some minute points that Paypal does not save your message,but the big picture is you are doing something wrong,and when Youtube finds out,these are not your family members and cancel their subscription,they will turn around and file Paypal dispute or worse credit card chargeback .
It is AUP violation and PAYPAL will keep the money to protect itself
if the membership fee is 19.99 for 6 members and you have collected 2800 dollars,how many have signed up and if they all file chargebacks or Paypal disputes,?

Re: My PayPal account has been permanently disabled -AUP
 

"I always keep the subscription active and there are no related complaints. Most people will contact me and the issue will be resolved right away."

Re: My PayPal account has been permanently disabled -AUP
 

Thats between you and your customers,but to paypal ,you violate its AUP .
Is the money still in your Paypal account or has it been transferred to Paypal AUP?

Re: My PayPal account has been permanently disabled -AUP
 

Currently, since your account has been suspended, you will have to wait 180 days to have access to your funds.

Is the balance still showing in the account?

Re: My PayPal account has been permanently disabled -AUP
 

The PAYPAL clerk who told you your business model is fine probably does not know how Youtube subscription works,you cannot expect a clerk to know everything !!
Then when your payments reach a certain level,someone must have looked into what you are doing and decide it is against its AUP.
Murdered by Ebay is right,if you keep the amount to a few hundred dollars,and withdraw the fund,your account may still be active?
if you can still log into your account and the $$ is gone,it should say something like transferred to AUP account.