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  #1  
Old 12-26-2009
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Default Just got this email...

"Recently, PayPal received a complaint from a user regarding merchandise not received or received not-as-described. The details of this transaction are as follows:
Transaction Date: Dec. 16, 2009 22:**:** CST
Transaction Amount: $***.00 USD
Buyer's Email: *******@hotmail.com

Under our Buyer Protection Policy, we are placing a temporary hold on the transaction in question while we investigate this complaint. To resolve this complaint, please provide PayPal with the following information:- Tracking number of shipment.
- Name of Shipping Company .
- Shipping Insurance Information (if applicable).

If you have provided a refund to the buyer, please provide PayPal with the following information:- Date of Refund
- Amount of Refund

For you to be protected by our Seller Protection Policy, all correspondence regarding this case needs to be received within 7 days and you must reply to this email. If you have any questions, please email us at pending_reversal@paypal.com"

Ok, I sent this item and it was exactly as described this guy won't answer my emails or anything. He is just trying to scam me I believe. I'm basically trying to ask whats the best way to win this? I already put the shipping and tracking # in on the website as soon as I sent the item out. Should I just send them the tracking # and shipping company then through the email?
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  #2  
Old 12-26-2009
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I mean is the case not as described or is it not received? That should be clear? Enter your tracking number and everything that marks delivered. If it not as described, you are just screwed, ebay will make him return it to you and thats that. I have never had any luck with not as described disputes paypal has sided with the buyer 100% of the time, even when I clearly say NO REFUNDS.
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  #3  
Old 12-27-2009
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Perhaps I should clarify... I was doing business not through Ebay so normally when this happens to me and I get a Not-as-described email it usually just says case closed and the person isn't aloud to dispute. Just strange that they put a hold on it, usually if this happens I'm in the clear.
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