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Old 03-12-2010
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Default paypal seller protection on transaction done off ebay

sometimes buyer want bulk purchase and contact us via ebay, and we reach an agreement say 400 dollars, we send them a paypal invoice.

i noticed in paypal it says these kind of transactions does not enjoy seller protection, because it is not done via ebay.

does this mean, if we send the items out, to the address on payment receipt, the buyer can raise not received dispute even if they have received them? and if they do, we lose our money?

in this case, what can we do? is there another provider that can receive money from paypal but can protect sellers for any transactions?

sometimes buyers pay via paypal and ask us to send to a different address. i guess if these transaction does not give seller any protection, it doesn't matter to send them to a different address.
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Old 03-12-2010
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Good thread. I'm not too sure, sounds scammy. I wouldn't ship to any other address other than the one from his paypal.
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Fairly certain Seller protection is for any internet purchase, otherwise every man and his dog would paying by paypal and claiming non reciept.

scouse.
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Old 03-12-2010
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@scouse, to a degree. paypal split their policies of protection to ebay types and another one they define as paypal buyer complaint policy. Been lurking since mid 2008 ( if me memory is right)

Looking at what the OP said, the danger is going to be in delivering to a different address: this policy can be for claims of item not received.


2. PayPal Buyer Complaint Policy: This policy applies to purchases that are made on non-eBay websites, or eBay websites that do not offer policies similar to this PayPal Buyer Protection Policy. This policy only applies to claims of "item not received".

In order to be considered for the PayPal Buyer Complaint Policy, your purchase must have all of the characteristics set out in paragraph 3 below, and you must comply with all of the buyer responsibilities in paragraph 5 below.
IMPORTANT: If you are eligible under PayPal's Buyer Complaint Policy, PayPal may try to recover your payment from the seller, but recovery of your payment whether in whole or in part is not guaranteed. Your potential recovery is limited only to the amounts that PayPal is able to recover from the seller.

3. Eligibility Requirements. In order for you to be considered for eligibility for the PayPal Buyer Complaint Policy, all of the following requirements must be met:

1. Purchase an eligible item. Your purchase must be for a tangible, physical good that can be shipped or delivered.

However, this PayPal Buyer Complaint Policy does not apply to the following items in the following circumstances:

* all vehicles,

* intangibles,

* services,

* licences and other access to digital content,

* airline flight tickets,

* real estate,

* businesses for sale,

* items prohibited in the "PayPal Acceptable Use Policy" or prohibited by eBay's "Prohibited and Restricted Items and Services" or similar eBay policy (which will prevail in the event of any inconsistency with this policy).

In addition to any other requirements, your purchase must also meet the following criteria:

2. PayPal Account in Good Standing. You must have a PayPal account that PayPal considers is in "good standing".

3. Payment Requirements on Non-eBay Websites.

You must use PayPal as your payment method when you make the payment, however payments via PayPal’s "Send Money" functionality are not eligible for protection under this Buyer Complaint Policy. You must send a single payment for the full price of the item to the PayPal account specified by the website on which you purchased the item.

4. Payment Requirements on eBay websites (that do not provide PayPal Buyer Protection). You must use PayPal as your payment method when you make the payment. You must send a single payment for the full price of the item to the PayPal account specified by the seller at the time they listed the item. For PayPal Buyer Complaint Policy eligibility you must either use the "Pay Now" button to send the payment, or associate the payment with the eBay listing by entering the eBay item number into the PayPal payment instructions.

However, if you send the payment to a different PayPal account or use a payment method other than PayPal, even at the seller's request, the transaction will not be eligible under the PayPal Buyer Complaint Policy.

5. File a Dispute/Escalate to a Claim. In order to be considered for the PayPal Buyer Complaint Policy, you must first file a dispute online in the PayPal Resolution Centre and attempt to resolve the dispute with the seller. The dispute must be filed within 45 calendar days of the date that you made the payment to the seller.

In the event that the dispute remains unresolved then you must escalate the dispute to a claim under the Buyer Complaint Policy within 20 calendar days of the date you filed the dispute.

4. Disputes and Claims under Buyer Complaint Policy

1. Reasons to File a Dispute. You may file a dispute with PayPal where the seller did not deliver the promised goods. Buyers should wait a reasonable amount of time - at least seven (7) days - to receive the item, before filing a dispute for "item not received". PayPal encourages all buyers and sellers to communicate with each other before and after the transaction to prevent these issues from occurring.

2. Dispute and Claim Process. Once you file a dispute as a buyer, PayPal will notify the seller of the dispute, and while the dispute is open, you and the seller are able to access the details of the dispute via the resolution centre and post messages to each other in connection with the dispute. Any messages you post are viewable by PayPal and the other party to the dispute. If you escalate the dispute to a claim under the Buyer Complaint Policy, PayPal may review and use the content of all posted messages to evaluate your claim. You may not post any message that is offensive, discourteous, false, misleading, profane, abusive, threatening, otherwise inappropriate or is contrary to any of our applicable policies.

5. Buyer Responsibilities.

You must respond to any PayPal enquiries regarding your claim under the Buyer Compliant Policy within the time specified by PayPal. If you fail to respond to PayPal's request for more information then PayPal will not continue to process your claim or otherwise assist you in relation to your complaint and the claim will be closed and may not be reopened.

If the seller can provide adequate Proof of Shipment or Proof of Delivery (as defined in the User Agreement), as applicable, then your claim may be determined against you and in favour of the seller.

6. Seller Responsibilities.

You must respond to any PayPal enquiries regarding a claim filed against you within the time specified. If you fail to respond to PayPal’s request for more information, you forfeit your right to appeal and the refund will be paid to the buyer from your PayPal account.

You will be asked to provide Proof of Shipment if the buyer’s shipping address is in Australia and Proof of Delivery if the buyer’s shipping address is outside of Australia. “Proof of Delivery” and “Proof of Shipment” are defined in clause 4.2.6 of the User Agreement.

In the event that a PayPal Buyer Complaint Policy claim is decided in the buyer’s favour, you are liable to the buyer for the amount of the payment.

7. Limitations.

1. One Claim Per PayPal Payment. You may only make one claim under the PayPal Buyer Complaint Policy per PayPal payment. If you purchase multiple items with a single payment, you must include all of your concerns in a single claim under the PayPal Buyer Complaint Policy.

2. Correctly Identify Your Claim Type. If your purchase meets the eligibility requirements for the PayPal Buyer Complaint Policy set out in this policy, you may file a claim.

A claim under the PayPal Buyer Complaint Policy may generally not be edited or changed after it has been filed unless PayPal exercises its discretion to allow you to change your initial claim.

3. eBay purchase protection program claims. Some eBay websites may offer eBay purchase protection programs or similar benefits. You may not file a claim with both PayPal and eBay for the same transaction. If you receive a discretionary payment from PayPal under the PayPal Buyer Complaint Policy then you will not be entitled to file a claim with eBay. If you receive a discretionary payment from eBay under an applicable eBay purchase protection program then you will not be entitled to file or proceed with a claim with PayPal. If you receive payments from both eBay and PayPal then PayPal reserves the right to recover any payment it has made.

4. Credit Card and Chargeback rights. Where you used a credit card or debit card to fund a PayPal purchase, your card issuer may also offer a program under which you may be able to recover your payment. You can choose to file a dispute through our Online Dispute Resolution Centre and escalate the dispute into a claim under the Buyer Complaint Policy or you can choose to exercise your chargeback rights directly with your credit or debit card company. However, you cannot pursue both at the same time or seek a double recovery. If you initiate a dispute through the PayPal Online Dispute Resolution Centre and you then also file a chargeback directly with your credit card company/card issuer, PayPal will cancel your dispute or claim, and you will have to rely solely on any chargeback rights which you may have. If you receive payments from both PayPal and a card issuer, PayPal reserves the right to recover any payment it has made under this policy.

5. Availability of the Buyer Complaint Policy. PayPal reserves the right to change or discontinue the PayPal Buyer Complaint Policy in its sole discretion at any time and without notice.


Paypal in the major countries have this policy.
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