winter334 | 07-28-2010 07:34 AM | Hold was lifted, PayPal funds now available I had to call eBay and PayPal and speak with Customer Service but they finally released my $500 that was on Hold over the dispute.
Thankfully the issue is now over.
SO to recap what happened:
1. I sold an item on eBay for around $500. Buyer paid through PayPal.
2. I ship the item with Tracking and Signature Confirmation to the buyers address on the PayPal transaction details page as required for all items over $250 in value.
3. Tracking information shows item Delivered and Signed For.
4. Buyer contacts me saying item was NOT RECEIVED and that he has no idea who signed for it because it's not his name or anyone he knows...
5. Buyer and I communicate for 3-4 days. I keep telling the buyer CHECK with your Postal Carrier!! Talk to your Neighbors!! Go by your local post office and Talk with them!! Someone signed for it, Someone MUST have it!!
6. The USPS Signature Confirmation provides a record of the ADDRESS + Signature for this package and you can have these e-mailed to you for free. It's right there on the tracking page near the bottom. This record however on my package was impossible to read, just scribbled nonsense...
7. Buyer files an ITEM NOT RECEIVED dispute with eBay.
8. I provide my Tracking information and since the shipping label was printed through PayPal's website I also provide the PayPal unique transaction ID for this shipping label. Then I ESCALATE the dispute to eBay so they can make a decision. (According to what eBay requires, I SHOULD win this dispute)
9. As soon as the Buyer notices I escalated this to eBay... They CLOSE the dispute. Seems the Package Suddenly appears!! They add in the closing details of the dispute that their Neighbor had the package.
I say... Bull_hit... This guy was trying to scam me into a refund. Thought I would cave in and issue him a refund if he pushed it far enough. Then he sees ME Escalate the dispute. (I'm sure he did not expect that) and decides to call it quits on the scam. I can't prove this but this is the feeling I got from his communication.
Well, the FIRST THING I said to the buyer when I was made aware of the problem was CHECK WITH YOUR NEIGHBORS!! I kept telling him to TALK to his postal carrier!! The USPS Postal Carriers are not stupid they REMEMBER a lot of what they deliver and where they deliver it. They also notice if fishy stuff is going on such as people signing the WRONG NAME on purpose when packages are delivered.
10. Dispute is closed but PayPal does not release the Hold no my funds... I have to call them to get it released. |