imjustme | 01-09-2008 01:28 PM | How to handle a claim the safe way - refund or wait? I recently received 2 disputes (not yet claims, just disputes) to one of my accounts on the same day from buyers who apparently can't read the item is shipped from Japan and it takes longer than just 3 days to get to the US. I'm a bit concerned 2 disputes on the same day out of about 80 transactions in the last 30 days could get this account limited.
Or is it not as bad as long as they're not claims?
Does anyone know how its best to handle this? So far I followed up with the tracking information for the package. They haven't been escalated to claims yet, so I'm thinking its not so bad in PayPal's book yet, but I'm wondering if its better to just refund those 2 customers and be done with it ...or wait another 7-10 days for them to receive the package? If I refund them, will that put the PayPal account into a more positive standing? Or make it look even more suspicious?
If I refund them, it may make me look like I never sent it.
If I don't refund them, it may make me look like a fraudulent seller. |