Paypal SNAD on items outside of ebay?

jbluntz · #23 02-25-2011

It's not that bad if you're selling lower priced items like $50-$100, I always do like Hercules does except I have my stealth address on the label which they can send it back to since I don't need it anyway since it's not that valuable to begin with.

thered · #24 03-12-2011

Dont know what its like in the US but in the UK it happened to me after i had opened the package i got a few lumps of wood instead of a guitar.

phoned paypal and police the police then had to fax documents off too paypal i won dispute alsmost immediately

It was a lot of hassle police were initially not very helpful with sending faxes to paypal it took a lot of phone calls and i had to go down and try to keep pressuring them as has been stated you only get 10 days to get your evidence.

i did it with 3 days to spare i was getting worried because the officer who came out was off and dragging his heels when he was in

as i say though you can win if this happens to you i think if you get police evidence asap paypal will not go against the police

learnedthehardway · #25 03-15-2011

This is an update to my original post. I received a phone call from the police department this morning. The detective informed me that they paid the buyer a little visit this morning and confronted him about the gold coins. He confessed to having them and had them stored in his safe deposit box at his bank. He was given a free ride to the bank where he retrieved the coins and turned them over to the detective who has FedEx'd them back to me and they should arrive tomorrow by 10:30 am. In the meantime, EBay has suspended my account for refusing to pay for seller fee's concerning this transaction, so tomorrow, their CEO will be getting a letter from me along with the details from this case. As it turns out, this buyer has scammed others on PayPal/EBay and has gotten away with it. I'm also following up with the BBB, as that is the only agency PayPal seems to keep on its radar when issues arise. I have numerous emails where PayPal claimed to have investigated this case and based on their "investigation", they believed the buyer, and completely ignored the police reports I filed along with supporting evidence, as well as follow up calls from both police agencies. It will be interesting to see what their response is as they prepare to eat their words. Once again, do not trust that PayPal or EBay will listen to the police, nor will they abide by the law. They aren't regulated and until more people stick with it and file complaints, they will continue their piss poor business practices that are unethical and if my hunch is right, illegal. Who knows, maybe you will see this story on Dateline.

unkown5454 · #26 03-15-2011

Quote:

Originally Posted by learnedthehardway

This is an update to my original post. I received a phone call from the police department this morning. The detective informed me that they paid the buyer a little visit this morning and confronted him about the gold coins. He confessed to having them and had them stored in his safe deposit box at his bank. He was given a free ride to the bank where he retrieved the coins and turned them over to the detective who has FedEx'd them back to me and they should arrive tomorrow by 10:30 am. In the meantime, EBay has suspended my account for refusing to pay for seller fee's concerning this transaction, so tomorrow, their CEO will be getting a letter from me along with the details from this case. As it turns out, this buyer has scammed others on PayPal/EBay and has gotten away with it. I'm also following up with the BBB, as that is the only agency PayPal seems to keep on its radar when issues arise. I have numerous emails where PayPal claimed to have investigated this case and based on their "investigation", they believed the buyer, and completely ignored the police reports I filed along with supporting evidence, as well as follow up calls from both police agencies. It will be interesting to see what their response is as they prepare to eat their words. Once again, do not trust that PayPal or EBay will listen to the police, nor will they abide by the law. They aren't regulated and until more people stick with it and file complaints, they will continue their piss poor business practices that are unethical and if my hunch is right, illegal. Who knows, maybe you will see this story on Dateline.

I wish I was more knowledgeable in situations like this. I've always believed they are fine with illegal activities that they know they can cover up and dismiss or make it so much of a hassle that people will just give up on confronting them. I've told so many friends to never sell anything expensive unless you are willing to take the risk of losing it all or contacting the police when a scam happens. Since my complications with scammers in the past few years, I have stopped selling products over $50-$60 and ones that can't really be damaged easily or are fragile. I'm glad to hear someone was able to push it all the way and fight back.

eB ay and Pa yP al live in a world with practically no rules.

OfficialGenius · #27 10-07-2011

(GreenBean might kill me for grave digging)

But I haven't sold something OUTSIDE OF EBAY in a long time. Does this mean that buyers are now protected during outside of eBay transactions?

GreenBean · #28 10-07-2011

Reasonable thread to bump. At least you have posted in it before...not like the new breed that dredge 'em up for post count LOL.

And to answer you questions....bottom line is yes/kinda of..

https://cms.paypal.com/us/cgi-bin/?c...nline_shopping
We're here to help you shop with confidence wherever you are online - either at eBay or any other site that accepts PayPal. That's why we created PayPal Purchase Protection. *** See eligibility.***

https://cms.paypal.com/us/cgi-bin/?c...e%20Protection.

SECTION 13 in the above URL has the latest definition. (20th Septmeber).

'Genius, read it carefully as it has varied 4 times since you posted in this thread.
PM me if you want

pod · #29 10-07-2011

Quote:

Originally Posted by OfficialGenius

(GreenBean might kill me for grave digging)

Does this mean that buyers are now protected during outside of eBay transactions?

Yes. They have the whole section where you can select various SNAD reasons for sales from a standalone website. And then seller is forced to take a return.

But its really not a big issue. Any credit card purchase is the same thing anyway, you cant stop a return. Its very rare compared to eBay silliness. Its part of selling online. To keep your credit card processor happy is pretty important. Best to avoid claims. So fighting a cranky buyer off ebay is just as pointless as on ebay. But again, its very rare as long as your product is ok. You could sell gold for the price of rice and someone out there is always going to want a return. You can at best try and talk them down or work it out. But if they want a refund, they will get it. Paypal or not...

stillconfused · #30 10-07-2011

I've used PP's buyer protection outside of ebay, when I received NASD and item not received.
I buy lots of items from all over and I've never been let down if someone tries to sell me told cr*p, or not bothering to send anything at all.

So as far as I know it works just the same.

It helps when trying to find a reliable supplier.

First Edition · #31 10-07-2011

Quote:

Originally Posted by OfficialGenius

(GreenBean might kill me for grave digging)

But I haven't sold something OUTSIDE OF EBAY in a long time. Does this mean that buyers are now protected during outside of eBay transactions?

Yes.

And it sucks.

I will say the disputes are not as open and shut... and it is easier to handle than an ebay transaction dispute.

I believe this is because you would have to have some kind of contact to the customer that is NOT through ebay... so you probably know the person somehow.