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Old 12-11-2010
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Default Having problems verifying my paypal account.

Hi people basically I have set up a paypal accept and verified my bank account , email address and they than asked me what type of user I selected individual user. They than said for some eu regulations I need to verify my personal info (stealth) which I did however they said the info didn't match but I'm 100% they did.

They than have stated you need to fax some further documents however at the same time it says confirm by phone but when I click on the link it first wants me to add a credit or debit card that matches address.

What should I do?

Any advice is much appreciated.

P.s also this os the second time I noticed but when I log out and than log in it has taken me to the first step of confirming personal information and the first time when I re-entered the information it said it didn't match and said the same thing as above, what's going on?
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Old 12-11-2010
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Quote:
Originally Posted by bigboykelly View Post
Hi people basically I have set up a paypal accept and verified my bank account , email address and they than asked me what type of user I selected individual user. They than said for some eu regulations I need to verify my personal info (stealth) which I did however they said the info didn't match but I'm 100% they did.

They than have stated you need to fax some further documents however at the same time it says confirm by phone but when I click on the link it first wants me to add a credit or debit card that matches address.

What should I do?

Any advice is much appreciated.

P.s also this os the second time I noticed but when I log out and than log in it has taken me to the first step of confirming personal information and the first time when I re-entered the information it said it didn't match and said the same thing as above, what's going on?
You will need to get a virtual credit card, I recommend setting up an Entropay account then changing your address on it to match the stealth details. Alternatively you can buy a card from one of the sellers in the buy/sell/trade section on the forums.

And for the last part, that's just them trying to confirm your information against some kind of database; it's normal for it to fail, once you do fail 3 times it lets you verify by phone. But if you log in/out it will reset, making you have to fail it 3 times again to enable phone verification.

After you add a card then verify your phone number (Auto phone call) your account may return back to normal. If you will have to send them docs or most likely will have to phone them and ask them to lift your limits manually (This is what always happens for me; I just phone and say "I'm trying to lift my limits but there are no more options in Paypal that allow me do so and
erything has a tick"... Then they just check my account and lift the limits; painless.)


Last edited by Markk; 12-11-2010 at 12:20 PM.
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Old 12-11-2010
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Cheers mark appreciate your advice pal
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hi i am having the same problem, opened my last ebay/paypal account without any hassle. i have confirmed bank and credit card but when i try to confirm my personal details it just says we are unable to match this against out records please confirm by fax etc your details? i dont even get a shot at confirming by phone? please help
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Old 01-19-2012
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Quote:
Originally Posted by bigboykelly View Post
Hi people basically I have set up a paypal accept and verified my bank account , email address and they than asked me what type of user I selected individual user. They than said for some eu regulations I need to verify my personal info (stealth) which I did however they said the info didn't match but I'm 100% they did.
the stealth info didn't match with the VCC info, or the VBA info?
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