Forum

2Checkout and CCNow and Paypal disputes
 

Has anyone ever dealt with a paypal dispute after receiving a paypal payment into their 2checkout account? Since you're not actually dealing with a direct CC payment it would seem to me that you can't technically be threatened with a chargeback. I don't know what filing a dispute with paypal will do to be honest. The buyer could still file a chargeback with paypal but can paypal get the money out from 2checkout or ccnow? I've never actually used either company.

If it is for non shipment..you must provide ccnow a tracking number in 3 days. For "not as described" issues...ccnow will notify you of the dispute and you tell them that you gave the return instructions to the customer.

I never give the customer return instructions if there is no good reason in my mind for the return. This will remain open until Paypal eventually decides in ccnow's favor. In the meantime you will get periodic emails from ccnow about giving return instructions or asking the buyer to drop the claim at Paypal. The money will be held up by ccnow until Paypal drops the issue (usually in about 45 days). I have never lost an item not as described case.

I have, however, sent tracking info late and lost those cases.

Ok good to know. I'm not sure if I want to join CCnow though because of their payout schedule but I'm definately looking into 2checkout because apparently you can set your own payouts according to the amount you receive. Someone correct me if I'm wrong.