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  #1  
Old 12-03-2012
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Unhappy Paypal un authorized payment

hi all i got this email form paypal earlier what shall i do with it

You have received a payment that we believe may not have been authorized by
the PayPal account holder. Here are the details of the transaction we are
investigating:

-----------------------------------
Transaction Details
-----------------------------------


Buyer's name: *****
Buyer's email: *******
Transaction ID: ******

Transaction date: Dec 2, 2012
Transaction amount: *****
Your transaction ID: ******
Case number: ******

We recommend that you don’t ship the item until our investigation is
complete. If you’ve already shipped the item, please log in to your PayPal
account and go to the Resolution Center to provide the shipping details.

In order to continue our investigation, we need some additional information
from you.

Here’s how to provide us the information we need:

1. Log in to your PayPal account.
2. Click “Resolution Center” near the top of the page.
3. Click "Resolve" in the Action column to view the information we need.
4. You can either fax or upload your documents to us.

what shall i do with that i sold something on ebay not the first its been 3 months to sell on ebay as dropshipping

waiting for your feedback urgent
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  #2  
Old 12-03-2012
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Follow the instructions and don't ship, and if you've already shipped, follow the directions.
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  #3  
Old 12-03-2012
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ok but this case happened by chance or there is something wrong shall i worry about.
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Old 12-03-2012
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Yes, by chance. Usually, it's a disputed credit card charge or a bank reversal.
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thanks again man i will wait instructions
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  #6  
Old 12-03-2012
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Check the listing.

See what info there is about the buyer.

Was the account new, feedback ratings?

Was the buyer's paypal verified?

Because you are shipping internationally, you try to make sure everything will be OK for you...
things like not verified or shipping address being different might be trouble.

Good Luck & we'll wait to hear more news too

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  #7  
Old 12-03-2012
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Yes follow pp directions - they are trying to help you manage your risk exposure.

Likely the buyer pp has been limited
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  #8  
Old 12-05-2012
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they send me this mail today first they told me to wait now dont know what theg want.

As you know, we recently requested some additional information about Case #file by Shelly on Dec 2, 2012.

Please log in to your account and go to the Resolution Center to respond to this investigation.

If we don't receive the necessary information to conclude our investigation, we will close it on 12/10/2012.

-----------------------------------Transaction details -----------------------------------

Buyer's name: ****Buyer's email: ******** Transaction ID: ********

Transaction date: Dec 2, 2012 Transaction amount: $******* USD Your transaction ID: ********Case number: ********

Please help us find out whether the sender authorized this transaction by providing us with information by 12/10/2012.

If you do not respond by 12/10/2012, this case will be closed and the funds will be reversed.

We advise you not to ship any items to the buyer until we find out whether this transaction was authorized.

Thank you for your cooperation.

Thanks,

what they want now i am waiting as they said before

Last edited by jason.; 12-05-2012 at 03:08 PM.
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Log in to your PayPal. Go to the resolution center, click on the case and see what they need. I would probably take a screen shot of the order detail page and upload it. That shows they made a purchase (authorized). There is also a section called notes. You can upload the fact that per there (PayPal) instructions you did not ship them item. Probably overkill, but will cover your ass.
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  #10  
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so that problem will get me something wrong with paypal or what the damn they want i just sell recived the payment thats all
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  #11  
Old 12-05-2012
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You may or may not be affected in the future - only time will tell. You should speak to the buyer and see if she or he has any problems too....could help clarify wth is going on
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  #12  
Old 12-06-2012
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unauthorized also happen from hacked accounts & stolen credit cards, if you havent shipped yet, you're lucky.
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  #13  
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i got this notice on a payment a few weeks ago turns out the buyer reported his actual card lost/stolen so the bank froze all the payments including mine it was cleared up after a few days
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  #14  
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i answered the claim that i didn't ship the item yet and still waiting the feed back
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If you shipped, Paypal wants the shipping info. If you have not shipped, do nothing and they will reverse the payment eventually.
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