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Old 02-16-2013
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Default Nice action by paypal

A few days ago one of my accounts had a charge back from an ebay sale of close to 3K.

When they originally paid paypal held the money for 3 days before releasing it, it was a credit card payment not an echeck but after the 3 days it cleared. After I got the all clear I shipped the item, never got feedback but never got a complaint from the customer, so never really did pay attention to it after that.

Anyways after 2 months the customer decided to do a chargeback with their credit card company (yeah free xmas shopping) and my account went negative 3K... I figured what the hell here we go PP is going to screw me on this one, but I complied and provided them with tracking and proof of signature receipt at the buyers confirmed address. I never really did think that they would take my side on this but I guess they did and today the account is back to zero and I got this email from them:

Hello XXXXX,

As you know, we were recently notified that one of your buyers filed a
chargeback with their card issuer. One of the unique benefits of using
PayPal is that we help you fight unwarranted chargebacks and attempt to
recover your funds.

Usually the funds associated with a chargeback are temporarily held until
the card issuer makes its decision.

Because you followed the guidelines of the seller protection policy,
though, PayPal will cover the amount of the chargeback.


-----------------------------------
Transaction Details
-----------------------------------
XXXXX


-----------------------------------
What to Do Next
-----------------------------------

This case is now closed. There are no additional steps for you to take.

Thanks,

XXXXXX
PayPal
Chargeback Department


Well just figured I would share a paypal success story for a change, lol
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  #2  
Old 02-16-2013
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It happens.

It's the right of sellers to at least try to get paypal to work on their behalf with charge backs.

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Old 02-16-2013
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Default Re: Nice action by paypal

I received this same letter for a $500 charge back some moron tried. The account had a long history and no problems up to that point. There is hope...but I'm not relying on it
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Old 02-17-2013
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lol there is no chance in hell I'm relying on Paypal after reading the horror stories on the net, I've never had any issues but then again I am not taking the chance, I am going stealth asap.
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Old 02-17-2013
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Nice success story OP - yes it does happen but I still find it rare. I had a chargeback happen 2 years ago that pp did nothing to help with, in spite of my following of all the seller protection steps
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Old 02-19-2013
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Yes I had the same kind of problem they did a chargeback 12 weeks later and was a good thing I had the tracking # paypal can be nice sooome times toooo
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