Forum

Got 2 21-Day Holds on Payments
 

I've never heard of this before, but I got paid for 2 items I sold on ebay and got two 21-day holds on both, saying I need to ship now. When the buyer receives the item, leaves + feedback, or 21 days passes, the money will be released.

Is there anyway of getting around this? I am obviously not shipping the item until the payment clears, but is there a way to speed things up?

You have to ship the items, after the items have been delivered your funds will be released within 3 days after confirmation of delivery. That is the soonest you can get your funds. There are other threads on this subject, look through those please before posting anymore questions.

Well from now on u will get holds on that account if u sell the same kinda stuff and if u ship and then the buyer gets it and decieds to file a complint if its not what he/she expected or with in the time u ship and u get limted guess what

U get screwed cause paypal will not refund u the money and they buyer will get a free item

and if what you selling is high $ i would not send NOTHING off till after the money clears
What i do is refund the buyer and give them to opitions

1. They can pay with paypal but will have a 21 day delay in shipping
2. they can pay for the same item useng Google and have it shipped in normal shipping time.

about 80% of my buyers will go with #2 the rest will refuse to pay i just file them as non payers

Well I had the 21-day hold for the first 3 items I sold on my new account. But because my buyers left feedback quickly, the funds were released and now PayPal doesn't put hold on my payments anymore.

Well, the best thing to do is ship out quickly with delivery confirmation and don't tell your buyer that your money has a hold on it because if they are smart and looking to scam you they will know that pp still has the money and they can easily file a claim and possibly get their money back otherwise they might think twice before filing a claim.

I just send the buyer an email telling them the situation and asking them to leave feedback as soon as they receive it- but ask them very nicely. So far so good. Alternatively, just try to avoid gettting limited in the next 3 weeks and you'll get them money anyway.

trying to not get limited in three weeks is the worst thing you can do. With PayPal you need to always be ahead of the curve or you will lose plain and simple. You can't let it get to the point where you have to wait 21 days. Like I stated before it is not wise to tell the buyer that their is a hold on the money because they know they can file a claim and the money is still there in pp. Only exception, if you trust the buyer or know the buyer otherwise it is a bad idea!

HI: Ive never had the pleasure of a 21 day hold,,, BUT--
Ive had my acct frozen many of times, sometimes it takes almost a month to unfreeze..
My suggestion:
Ship the item--apparently-paypal has the money on hold..
Then, input the fastest tracking u can handle, then followup-with an email to pp the very same day the goods are signed for..
Sorry-thats the best that I know to do :)

your right ebhl. That is all you can do if you do want to accept the transaction without refunding the payment or having the buyer get mad and file a non-receipt. No buyer is going to wait 21 days before you ship the item regardless if pp holds the money because the fact is that they paid.

If people wanted to wait for there money they would sale on half.com! the whole point of selling on ebay is to make money then not a month from then.

Yeah well you must have been in a cave the last few months because when it happens it happens. There is no point as a seller to punish the buyer by not shipping their package for 21 days when pp is to blame and if you're a good seller you should have no problems when the package is delivered because the funds will be released. Also, when you choose to accept paypal then you accept their rules end of discussion.

And i have sold on half.com in the past and shipped all my items off and guess what i got banned cause i was linked to a ebay account that was suppended so i never got paid by HDC and i lost all my items and so what if i was linked i had all happy customers and all + feedback so there was no reason to screw me out of my money they could had just simply removed me as a seller.

And paypal can not be trusted even if u do ship your stuff anything could happen to get u banned and u will lose your items! you will lose your money! you will lose your account! i dont know about jerkboy1 but im sure not going to take any risk dealing with paypal and trusting them with my money!!!!

yeah I don't trust pp either, but there is a way around everything and I know the ways including bypassing the ssn requirement. Of course, I'm not going to share this information and it all starts with your knowledge level accompanying by the right tactics from the get go and money funneling through different accounts sometimes while cleaning your tracks. I don't say much about anything because I know how it works and don't want it to be leaked.

Yeah its best not to post it here do to all the ebay/paypal spys

I talked to paypal today and got the scoop as far as how long the hold is put in place. The 21-day hold once put on your account for a transaction we know will be released after confirmation of delivery but how long?

Well, I got the scoop. Your hold on your money will be released exactly 72-hours from the exact time(hour and minute) the package shows delivery on the carriers website via automated system scanning tracking information and your hold will also be released exactly 24-hours(hour and minute) from the time your buyer leaves positive feedback for the transaction with a hold on it!

This should clear up any questions in terms of holds and times and all information is 100% correct and verified.

It's actually listed on the PayPal website under the link on the left that says: Policy Updates: August 20, 2008 (minus the time-frames you verified)
I can't remember where I read it, but this should stop happening once you receive 100 positive feedbacks.

It used to be you could only get screwed like this in prison.

"It used to be you could only get screwed like this in prison." - Quasi_Mojo
I LOVE IT!!!

it should be called an e-screwing for the internet or something.

This is bulls**t. I had one of these 21 day holds. I sent the item off, the buyer got it and left me positive feedback yesterday. 24 hours on, paypal have still not released the funds. WTF is going on here! God knows..

From my experience one of two things happens...
24-48 hours after I receive + feedback the 21 day hold if lifted for that item.
24 hours after the buyer leaves me a + and I leave them a + the 21 day hold if lifted for that item.

That is how it has been working for me.

GOOD experiences shared on this threads, anyone know the amount trick? if the amount below 100$, will it be hold also if other non-holding conditions does not meet?

i sold many items at about $20-$30 and they held all my money and told me to post my items couple days later they suspended me and they refunded all the money back to the customers when i'd already sent the items off and all the customers got the items for free.
i rang paypal and all they said we cannot do anything you agreed to this when you regitered to paypal.
i emailed all the buyers to please send the money back and out of everyone only one person gave me there money back.

Well u learned a lessaon NEVER SHIP NOTHING UNTILL THE CASH IS IN YOUR HANDS screw paypal and them thives should never be trusted.

Everyone of my buyers honored their payments they were refunded, God bless them all. I even shipped something to one of my buyers who was hesitant to pay for the item since I had been suspended so I shipped it to her anyways, to Europe even, and that person actually sent me a money order to pay for it all including shipping after she got her item. That really restored my my faith in humanity. Plus, I had buyers hunting me down wondering where in the heck I had disappeared to and wtf ebay was doing suspending me. I know for a fact that at least a half dozen of them sent scathing letters to ebay expressing their displeasure with the loss of one of their favorite sellers. Those same buyers are now just buying directly from me now, screw ebay...bahawahawah ha.

Since the 21 day hold thing started i have never had any problems. I had a few holds yes but once feedback was left or it showed confirmation the hold was removed. I dont just wait until someone decides to follow up on my account to see whether it was confirmed or feedback was left because to my knowledge its not an automated thing. It only takes 24 - 72hrs for someone to review it. So as soon as feedback is left or i have delivery confirmation. I call them and ask to be transferred to the resolution department and request for the hold to be removed based on the information available. They review the information while and im on the phone and release hold while im on the phone. This has always worked for me and i have done this at least 6 times mainly for larger amounts. Small transactions i just let it wait it out.

Someone said that if you send an invoice to buyer first and they pay you dont get a 21 day hold. Can anyone confirm this? I have no clue why this would make any difference but I thought I read this in one of the threads.

I got my account suspended. Someone paid me for an item £100 or so. I withdrew it and it was in my bank. eBay send the member an email saying i have been suspended. Immediately she opens a dispute even though the item was on delivery for that day. Paypal reversed the withdrawel and attempted to take the money out of my bank, but the lady received the item and closed the dispute straight away.

In hindsight where are our sellers rights! We sell. We get paid. We send. We withdraw.

But now we are at risk of being "Limited" and give some long and hard verification process sending copies of driving licenses to Paypal (do they dispose of after)

They can seize our trading at any point just because you may have a lot of sales.

Not only that but a buyer can just open a dispute after you have sent an item, and then the seller loses the money AND the item? Is this correct or am i talking nonsense?

Thanks

I like your method divine but I hate getting any unwanted attention brought onto my accounts

burst, you have to be confident enough to be able to talk to paypal. It is your money so you must be able to deal with anyone that wants to deprive you of it.Interesting you mention this: it pertains to a question you asked yesterday.

I can tell you I was ok until this 21 day hold thing. I refuse to send an item to a buyer when the money isnt even in my hands and all they have to do is leave negative feedback or open a dispute and they reverse the payment. Yea right, way too easy to get scammed. Where's the SELLER protection here??? I am just going to start refunding every payment after each auction, then sending a payment request and see if that works.

I know its about confidence, that parts easy. SWIMs been there, done that instore.

Im just saying any extra eyes viewing an account that could slip past them quietly...

Either way I decided to call and use divines method and it works. Thanks again

I may just call paypal myself. Its been 3 days, positive feedback and delivery confirmation is posted in paypal on all my items, yet my money is still being held. What number did you guys call?

The contact us link in paypal will give you a 6 digit PIN and their number.

Sure, that must be taken into account. But anyone must balance wanting their
money or letting paypal win. First time to do it is nerve-wracking:p

I think the majority to people on ebay just want the item they bought. On occasion you would get a buyer trying to manipulate the system. Dont tell the buyer you have a 21 day hold. The good thing about the hold is you know as soon as the payment is made that it has a hold. To me that gives that order priority. Dont rely on the buyer leaving feedback because some people take forever. Always ship it with a tracking number and signature required even if you have to pay a little extra because its worth getting your money faster. The one thing i have learnt from using paypal is, understand their policies, flow with their system and make it work for yourself.

Yea, that is good and all, but it slows down productivity and sales. Now I have to waste a week just waiting on all my pending payments to release, when I could be selling and shipping products.

$1100 being held over two transactions with pos feedback since the 7th.
My first 'hold' of $200 was released one day after pos feedback, so I thought cool and decided to sell two other big items with no fear of being scammed by paypal.
So I guess funds are released 'randomly'

eBay has turned into a Scam site with no Seller protections
If a guy with a new account or low feedback sells you a PS3 and he doesn't ship with paypal you can easily scam him out of $500.
Worst, if you buy e-tickets (ticketfast) you can also easily scam...

I doubt I'll ever use ebay again for items over $100

Yeah for high $ items the best bet is not to use paypal as your payment processer. I seen people on ebay sale cars and accept paypal as payment WTF are they thinking a Car gezz pay in cash in person when picking up the car.

I agree with this statement completely. Most buyers just want their item, and don't really know the way Paypal works. The 21 day hold sucks, but I wouldn't worry about a buyer filing a false claim trying to screw you. Sure it happens, but it is very rare. I would just ship them item off with delivery confirmation (or signature if you want to be really safe). You should have confirmation on all your packages anyway.

well i contacted them to get my holds lifted and the next day my account was limited. hmmmm i dont think that method is a good idea.

The only thing I have to send in is invoices, but it doesnt tell me which transaction i need to send an invoice for???