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Old 07-28-2014
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Default Payment Under Review - again....

In the past three weeks I have received three separate payments from the same customer. Rather high amounts >$5k. I have been processing payments from this same customer for at least a year or so with no issues. Two out of the three have gone under PayPal's Payment Review process. The first one was given the "OK" after 24 hours. The second one was not reviewed. Now, I just received the third one this morning and it was put under review. Is this something I should be concerned about? I don't know what was "reviewed" on first payment, they never said. Is this an automated process? Very frustrating, as this is a legit account. I am tempted to call them but don't want to rock the boat.

Thanks!!!
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Old 07-28-2014
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Default Re: Payment Under Review - again....

You have no need to panic just yet. Don't jump ship.

Its an automatic process. Especially with the new paypal system.

If you have made it before you may be ok again. When/if there are issues, then you can give them a ring.

5K is nothing to sneeze at. Patience is the key right now.
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Default Re: Payment Under Review - again....

Quote:
Originally Posted by BigCJ View Post
You have no need to panic just yet. Don't jump ship.

Its an automatic process. Especially with the new paypal system.

If you have made it before you may be ok again. When/if there are issues, then you can give them a ring.

5K is nothing to sneeze at. Patience is the key right now.
Yea, I know. It's just that I've processed many (like 50+) payments from this same customer over the past two years without issue. Why now? Two out of three get reviewed. What is the trigger for the review, does anyone know?
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Old 07-29-2014
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Default Re: Payment Under Review - again....

Update. Just like last time, exactly 24 hours later the review was complete and the funds were made available. WTF??? Why are these transactions getting flagged when it is the SAME customer that I have been receiving payments for for the past year? Nothing has changed on my end or on my customers end.
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Old 07-29-2014
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Default Re: Payment Under Review - again....

i had this happen to me but it was like 100.00 paypal loves to float the money i hate when they do this.
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Old 07-29-2014
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Default Re: Payment Under Review - again....

Paypal puts payments under review if the the amount is out of the persons normal spending patterns. They also do it to protect the user in case there account has been hacked.
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Old 07-29-2014
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Default Re: Payment Under Review - again....

Quote:
Originally Posted by Tag123 View Post
Update. Just like last time, exactly 24 hours later the review was complete and the funds were made available. WTF??? Why are these transactions getting flagged when it is the SAME customer that I have been receiving payments for for the past year? Nothing has changed on my end or on my customers end.
That is WHY.

It is a protective reaction from paypal.

Their system is looking at a pattern of behavior, ie, transactions between same accounts.

One factor going to be involved is the amount. You mentioned $5000 approx for each transaction. Obligations for paypal within US banking regualtions mean flags like this.

:
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Old 07-29-2014
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Default Re: Payment Under Review - again....

Quote:
Originally Posted by Tag123 View Post
Update. Just like last time, exactly 24 hours later the review was complete and the funds were made available. WTF??? Why are these transactions getting flagged when it is the SAME customer that I have been receiving payments for for the past year? Nothing has changed on my end or on my customers end.
Only PP knows for sure - they constantly vamp their security measures - be happy that the payments made through and, again, never rely on ONE sole PP for funds
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Old 07-29-2014
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Default Re: Payment Under Review - again....

Quote:
Originally Posted by animekings99 View Post
i had this happen to me but it was like 100.00 paypal loves to float the money i hate when they do this.
It has nothing to do with floating money.

It's protective reaction from paypal.

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Default Re: Payment Under Review - again....

Quote:
Originally Posted by GreenBean View Post
That is WHY.

It is a protective reaction from paypal.

Their system is looking at a pattern of behavior, ie, transactions between same accounts.

One factor going to be involved is the amount. You mentioned $5000 approx for each transaction. Obligations for paypal within US banking regualtions mean flags like this.

:
Yes, I understand. It could be that they are just catching up to me finally after more than a year. I may have to open another account OR go with a different processor.
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Old 07-29-2014
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Default Re: Payment Under Review - again....

Quote:
Originally Posted by Tag123 View Post
Yes, I understand. It could be that they are just catching up to me finally after more than a year. I may have to open another account OR go with a different processor.
That would be your choice.

But any processor would have the same MO.

I myself have had these reviews on a paypal account handling a high volume of funds.

If the majority of your sales are on ebay, keep in mind that buyers are brainwashed and sales may be lower.

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Old 08-05-2014
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Default Re: Payment Under Review - again....

Well, here we go again. Another payment from the same customer (>$5k) and it's under review. Like I mentioned, something must have changed because for the past year I have been receiving payments from the same person and they always went through no problem. Now, within the past month, all of them seem to be going under review....
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Default Re: Payment Under Review - again....

In my experience its because the sender is unverified.
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Default Re: Payment Under Review - again....

Quote:
Originally Posted by Breakthecycle2 View Post
In my experience its because the sender is unverified.
Ah, that may be it. I do see that his address is unconfirmed. Not sure why because I KNOW that it is the correct address to ship to. I will have to call and let him know that something is up.
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Old 08-05-2014
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Default Re: Payment Under Review - again....

Unconfirmed does not mean incorrect address, it means they do not have a CC attached to that address.
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Default Re: Payment Under Review - again....

yeah this is happening to me a lot, and the message states because they sender is "unverified".
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Old 08-06-2014
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Default Re: Payment Under Review - again....

Well, now I think I am screwed. It has been more than 24 hrs and the payment has not cleared. I have no choice but to call them..... sucks.
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Default Re: Payment Under Review - again....

No you don't. Sometimes it takes a little longer.
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Old 08-06-2014
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Default Re: Payment Under Review - again....

Quote:
Originally Posted by Breakthecycle2 View Post
No you don't. Sometimes it takes a little longer.
I hope your right. I can give it until tonight which would be about 36 hrs. I don't have a good feeling about this though.
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Old 08-06-2014
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Default Re: Payment Under Review - again....

Be glad this happens when you receive the payment, rather than after you ship the item out.

These high values you are receiving are very risky..
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Old 08-06-2014
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Default Re: Payment Under Review - again....

Quote:
Originally Posted by Tag123 View Post
Yes, I understand. It could be that they are just catching up to me finally after more than a year. I may have to open another account OR go with a different processor.
Both are good ideas - stealth for new accounts - different processor to spread the risk
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Old 08-06-2014
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Default Re: Payment Under Review - again....

Quote:
Originally Posted by Bunneh View Post
Be glad this happens when you receive the payment, rather than after you ship the item out.

These high values you are receiving are very risky..
Yes, I am aware. But this is legit so I don't know why these reviews are happening.

Thanks!!
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