Paypal disputes transaction. Please Help - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > Marketplace Discussions > PayPal Talk

PayPal Talk PayPal Forums. General issues related to PayPal.

Reply
 
Thread Tools
  #1  
Old 08-17-2014
Subscribed [VIP]
 
Join Date: May 2014
Posts: 7
Thanks: 2
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 43%
iTrader: (0)
Default Paypal disputes transaction. Please Help

I sold some digital goods (bad news I assume) and received a dispute from paypal. The buyer is fine, and would be happy to resend the payment or whatever. But paypal apparently wants to make sure that I am the one who is supposed to be accepting payments.
to quote:
"you have received a payment that we believe may not have been authorized by the PayPal account holder. Here are the details... ect"

The buyer had to change passwords and go through some security check, but got it sorted out.

For resolution, I can click:
-I have not shipped the item and would like refund
-can provid proof that the item was shipped through approved shipper
-Have refunded the payment for this transaction
-None of these

It then asks what I was selling and asks for a phone # to reach me.
Details on the account are stealth. Any ideas on how to proceed?

I attempted to cash out via gift certs. should the account be busted, but they put holds on my purchases. Did this raise more flags?

Thanks for any help!!
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 08-17-2014
SaiJin's Avatar
Super Moderator
 
Join Date: Jul 2008
Posts: 8,091
Thanks: 239
Thanked 1,247 Times in 1,053 Posts
Activity: 80%
Longevity: 88%
iTrader: (2)
Default Re: Paypal disputes transaction. Please Help

I have not seen this payment pending thing causing issues on YOUR end before.
It'll either clear and you ship or doesn't clear and it goes back.

So to answer you:

1. Since it's a non tangible item: "I have not shipped and would like to refund"
2. Put the phone # that's on file already.

3. stop trying to circumvent it, this is a normal thing you'll see from time to time.
Reply With Quote
The Following User Says Thank You to SaiJin For This Useful Post:
trejay (08-17-2014)
  #3  
Old 08-17-2014
jeffweico's Avatar
Executive [VIP]
 
Join Date: Mar 2010
Posts: 7,219
Thanks: 895
Thanked 4,061 Times in 2,168 Posts
Activity: 0%
Longevity: 75%
iTrader: (12)
Default Re: Paypal disputes transaction. Please Help

Quote:
Originally Posted by SaiJin View Post
I have not seen this payment pending thing causing issues on YOUR end before.
It'll either clear and you ship or doesn't clear and it goes back.

So to answer you:

1. Since it's a non tangible item: "I have not shipped and would like to refund"
2. Put the phone # that's on file already.

3. stop trying to circumvent it, this is a normal thing you'll see from time to time.
Saijin, I'm confused. Are you saying that you CAN or CANNOT sell digital items through PayPal. My first thought was that digital items are banned, but then I remembered that was an eBay rule...
Reply With Quote
  #4  
Old 08-17-2014
Subscribed [VIP]
 
Join Date: Jul 2013
Posts: 51
Thanks: 6
Thanked 5 Times in 4 Posts
Activity: 0%
Longevity: 49%
iTrader: (0)
Default Re: Paypal disputes transaction. Please Help

Quote:
Originally Posted by jeffweico View Post
Saijin, I'm confused. Are you saying that you CAN or CANNOT sell digital items through PayPal. My first thought was that digital items are banned, but then I remembered that was an eBay rule...
You are allowed to sell it but PayPal doesn't cover it under buyer protection.
Reply With Quote
The Following 2 Users Say Thank You to yaseen46 For This Useful Post:
jeffweico (08-17-2014), SaiJin (08-17-2014)
  #5  
Old 08-17-2014
Subscribed [VIP]
Threadstarter  
 
Join Date: May 2014
Posts: 7
Thanks: 2
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 43%
iTrader: (0)
Default Re: Paypal disputes transaction. Please Help

Thanks a lot.
So to be clear, clicking "I have not shipped and would like to refund" would be the path of least resistance?
I did in fact send the items, but via email.
A refund is fine of course. The buyer will be happy to resend payment.

Could I just click "none of these" and say that I shipped the items via email?
I've heard pp is touchy about listing digital items. Will telling them that that was what was being sold cause any issue?
Thanks again.
-noob
Reply With Quote
  #6  
Old 08-17-2014
SaiJin's Avatar
Super Moderator
 
Join Date: Jul 2008
Posts: 8,091
Thanks: 239
Thanked 1,247 Times in 1,053 Posts
Activity: 80%
Longevity: 88%
iTrader: (2)
Default Re: Paypal disputes transaction. Please Help

Yes, they are touchy about it... very much at that.

I would just treat it like a canceled transaction and refund so that PP sees that no money or goods exchange hands.

Of course, you are free to do whatever you want. Just keep us updated how it results in the end
Reply With Quote
  #7  
Old 08-17-2014
aspkin's Avatar
Administrator
 
Join Date: Jan 2007
Posts: 10,649
Thanks: 2,888
Thanked 3,693 Times in 1,575 Posts
Activity: 45%
Longevity: 100%
iTrader: (24)
Default Re: Paypal disputes transaction. Please Help

I agree with SaiJin, you'll want to do "I have not shipped and would like to refund"

Don't mention anything about the item being virtual, just do the refund. Where it ask for buyers address place something like n/a

You should be fine.
__________________

Notice: Do not PM me. I get too many PMs to answer.
Please go to https://support.aspkin.com and submit a ticket instead.
Reply With Quote
  #8  
Old 08-21-2014
Subscribed [VIP]
Threadstarter  
 
Join Date: May 2014
Posts: 7
Thanks: 2
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 43%
iTrader: (0)
Default Re: Paypal disputes transaction. Please Help

That worked great. Just hit the refund, I didn't give much explanation beyond: i would like a refund. Hold lifted, refunded, no security check.

Unfortunately, the egifts I went for still have "temporary holds". Trying to get one refunded. The other I have the code for and may try to use it in store.

One hurdle at a time I guess. Thanks .
Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Two ebay/paypal disputes help! Drussumey UK eBay & Paypal 4 11-10-2013 05:15 PM
Are ebay and paypal disputes different? mjstallion eBay Discussion! 5 02-09-2013 05:11 AM
paypal disputes after 45 days sdot10 PayPal Talk 3 02-20-2011 04:31 PM
i got 8 disputes on paypal huyyy AU PayPal Talk 0 06-07-2010 06:55 AM
Does paypal email about disputes? MOONCRICKET PayPal Talk 1 04-28-2009 01:19 AM


Aspkin Group

All times are GMT -5. The time now is 07:48 PM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts