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Old 01-06-2015
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Default Question about dispute process

Just a question about pp's dispute process... buyer opened a SNAD on pp only (nothing in eb resolution center) on christmas eve. Didn't notice it until the 26th because of the holidays. I told them to return it to me for a full refund and gave them my return address. They responded about 5 days ago saying it was dropped off at the post office, but still hasn't shown up back to me....Buyer says it should of been here yesterday, but hasn't given me a tracking number yet.

What my question is, on the pp dispute page it only gives me the options to approve the dispute & give a full refund, or don't approve (other options available). Can I request through (other options) to return the item for a refund (like eb's resolution center)? I just want to make sure pp knows I'm OK with giving a refund once the item comes back, so the claim doesn't get closed against me for not responding.
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