To protect all members of our online community and maintain the integrity
and quality of our service, we have made a final decision to permanently
limit your account. We’ve reviewed your PayPal account extensively and have
determined there to be excessive risk involved. To minimize any disruption
to your business, you can continue to log in to your account for the next
180 days to assist with closing down all activities associated with it.
If you have a zero balance, your account will remain limited.
If you have a negative balance, you can resolve it by adding money to your
PayPal account. If there isn’t enough money in your PayPal account balance,
we might collect the money through a collections agency or other legal
means.
If you have outstanding buyer complaints or chargebacks, you should visit
the Resolution Center and help resolve any open cases. You can choose to
refund buyers. Simply reply to this email and give us the details of those
transactions if you’d like us to issue any refunds on your behalf.
Here’s how to view the status of a buyer complaint:
Go to
www.paypal.com and log in to your account.
Click ‘Resolution Center’ near the top of the page.
Select ‘Open Cases’ from the drop-down list next to ‘View'.
Click ‘Status’ next to the transaction.
After 180 days, if applicable, we will contact you with information on how
to withdraw any money in your PayPal account. You can't withdraw the money
now because we want to make sure that there's enough in your account to
cover any payment reversals.
We regret that we are unable to continue to offer our services to you,
however this decision has been made in accordance with our User Agreement.
If you’d like more information about our policies, please refer to the User
Agreement. Click ‘Legal Agreements’ at the bottom of any PayPal page, then
click ‘PayPal User Agreement.’
Thanks,
PayPal
