Need advice. Please help. - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > Marketplace Discussions > PayPal Talk

PayPal Talk PayPal Forums. General issues related to PayPal.

Reply
 
Thread Tools
  #1  
Old 11-28-2008
beus's Avatar
Junior Member
 
Join Date: Apr 2008
Posts: 73
Thanks: 0
Thanked 3 Times in 2 Posts
Activity: 0%
Longevity: 91%
iTrader: (0)
Default Need advice. Please help.

I need advice, please help.

I sold an item to a buyer on November 13.
Buyer opened an item not received dispute the next day.
I had to provide the proof of shipment until November 24.
I provided the tracking number on November 20.
PayPal decided in favor of the buyer on November 24 and refunded the buyer.
Item was delivered the same day, on November 24.
So I appealed PayPal's decision.

So PayPal sent an email to the buyer that she must pay for the item within 3 days. She never did. She took the package to the post office and it is being returned to me. The tracking number shows that the item was delivered on November 24. And it also shows that the item is being returned to the sender because it couldn't be delivered as addressed. The date here is November 25.
So my appeal was denied by PayPal because they say that the buyer refused to accept the shipment, which of course is not true.

Now I have no idea what to expect. I'm afraid that box will be empty and I loose the item, too or the item will be damaged.

I'm so mad because I contacted the buyer and asked her if she still wanted the item or she wanted me to refund her payment. She told me that she wants the item, she just opened the dispute to make sure that she'll receive the item.

Is there anything that I can do?
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 11-28-2008
Senior Member
 
Join Date: Nov 2008
Posts: 217
Thanks: 5
Thanked 5 Times in 4 Posts
Activity: 0%
Longevity: 87%
iTrader: (0)
Default

What took you so long to ship the item? Yo sold it on the 13th but didn't ship it until the 20th?

Contrary to what Modee said, I've shipped items after buyers have opened a dispute before. If it is an escalated dispute, you have 10 days to act on the dispute before it is automatically decided in the buyers favor. I've never seen a package take more than 5 days to get delivered (within your own country) so as long as I ship it within a few days of the dispute being ended I'm good. You add the tracking number AFTER the item is delivered, 15 minutes later, the dispute is decided in your favor.

-HeG
Reply With Quote
  #3  
Old 11-28-2008
beus's Avatar
Junior Member
Threadstarter  
 
Join Date: Apr 2008
Posts: 73
Thanks: 0
Thanked 3 Times in 2 Posts
Activity: 0%
Longevity: 91%
iTrader: (0)
Default

I couldn't ship the item sooner because I was out of town for a few days plus I had to wait for the buyer's response. I had to send her several emails to find out what she wanted.
Reply With Quote
  #4  
Old 11-29-2008
Junior Member
 
Join Date: Nov 2008
Posts: 7
Thanks: 0
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 86%
iTrader: (0)
Default

Like they said, live and learn.

Proper thing to do would have been to refund the payment immediately upon receiving the dispute, and then consult with the buyer about why she did it, assure her that you will send it ASAP and provide tracking/DC# afterward, and then have her re-send the payment to you.

If I were you, at this point, I would request her contact information and wait for the package to arrive. If the package is empty, you have 2 options. You can contact PayPal resoultions (always ask for a Senior Agent, the other guys are idiots and can't do anything). Tell them about your situation and ask them to send a threatening email about having her actually return the package. They can do that. And if you need to, repeat as necessary.

I would also contact her directly via email and phone, and use some emotional tactics to guilt her into returning the item. Depending on how much the item cost, you could say the money was for rent, etc. etc., whatever you have to do. Don't get angry, it'll only make her not want to send the item back. Even offer to pay her for the return shipping after you receive it back, if it was an expensive item.

If it was a cheap item, just learn your lesson (or try the above anyway).

-N
Reply With Quote
  #5  
Old 11-29-2008
yaw1800's Avatar
Executive [VIP]
 
Join Date: Aug 2008
Posts: 947
Thanks: 2
Thanked 49 Times in 41 Posts
Activity: 0%
Longevity: 88%
iTrader: (0)
Default

contact the shipping service and file a claim for mail fraud if the package is empty, its a federal offense
__________________
Iím sure. Still, a broken heart is a sign youíve lived a full life. I pity a man who has never had his heart broken, and despair for a man who has not learned how to get over it ......
Mogul Genesis Coming Soon
Reply With Quote
  #6  
Old 11-29-2008
yaw1800's Avatar
Executive [VIP]
 
Join Date: Aug 2008
Posts: 947
Thanks: 2
Thanked 49 Times in 41 Posts
Activity: 0%
Longevity: 88%
iTrader: (0)
Default

lol ^^ probably not but the threat alone is enough to put the weak at heart in fear send the item back
__________________
Iím sure. Still, a broken heart is a sign youíve lived a full life. I pity a man who has never had his heart broken, and despair for a man who has not learned how to get over it ......
Mogul Genesis Coming Soon
Reply With Quote
  #7  
Old 11-29-2008
Senior Member
 
Join Date: Nov 2008
Posts: 306
Thanks: 4
Thanked 35 Times in 30 Posts
Activity: 0%
Longevity: 86%
iTrader: (0)
Default

lol modee
thats the way to do it, inject them with fear sit back and enjoy
Reply With Quote
  #8  
Old 11-30-2008
beus's Avatar
Junior Member
Threadstarter  
 
Join Date: Apr 2008
Posts: 73
Thanks: 0
Thanked 3 Times in 2 Posts
Activity: 0%
Longevity: 91%
iTrader: (0)
Default

Thanks for your replies.

I just checked the status of this dispute on PayPal.com and it shows the following.

"Status

After careful review of the new information you provided, your appeal has been granted.

What happens next

Please contact the buyer to have the refund issued from your account returned to you."

I am really confused now. What am I supposed to do?
Reply With Quote
  #9  
Old 11-30-2008
Here We Go Again's Avatar
Executive [VIP]
 
Join Date: Sep 2008
Posts: 2,363
Thanks: 192
Thanked 689 Times in 329 Posts
Activity: 0%
Longevity: 88%
iTrader: (1)
Default

Paypal said "Sure... OK You win. Now it is up to you to get the buyer to pay you."
Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
hi all need a bit of advice pastie UK eBay Suspensions 13 08-31-2008 01:09 PM
need advice screwedagain Phone Number Verification 0 05-03-2008 03:34 AM
Any advice is welcome MORTGAGEISDUEANDIMBANNED eBay Suspensions 7 11-06-2007 11:06 PM
Need Some Advice. my_other_job eBay Suspensions 7 09-25-2007 01:31 PM


Aspkin Group

All times are GMT -5. The time now is 12:48 AM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts