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PayPal Limited. Additional Info on Transaction. Advice Please!
 

Hi there,

I have had major headaches with all 4 of my PP accounts this holiday season getting limited, while no problems at all with their associated eBay accounts. Has anyone else experience more than usual PayPal account limiting these past couple months??

Anyway, I was hoping to get some advice on one particular situation - if anyone has faced something similar... or just has input.

I got them all the details they wanted for one account in question, but before releasing it they are wanting details on a specific transaction. The specific info request they sent follows:

....
Dear XXXXXX,

Your account access limitation cannot be lifted at this time. *PayPal
requests that you provide additional information regarding the following
transaction(s):

Transaction ID: XXXXXXXXXXXX

In order to proceed with the investigation of these funds, the following
information must be submitted to PayPal:

A full description of the item that was purchased, and the value of the
item. If the payment was for a service, please describe the service
purchased.

Confirmation that you received the item or provide tracking if you shipped
the item.
Details of any other payments you sent or received that were related to the
above transaction.
Any information regarding the relationship or business affiliation you may
have with the above party(ies).
Email communication or written correspondence shared regarding the above
transaction.

We would like to obtain as much information as possible about the above
transaction(s), in order to expedite this investigation.

More information on how to complete the steps above can be found by logging
into your PayPal account and clicking on the "Resolution Center" tab. Then
click on the "Resolve" button under the "Action" column for the step you
would like to complete. If the step already shows completed, please refer
to the information above.

Sincerely,
XXXXXX
PayPal Account Review Department
PayPal, an eBay Company
............


Now the above transaction is for several hundred dollars I had sent this account from another older one which is shares the same last name as this account but otherwise all different info and is over a year older than this account in question.

There was no physical item for the transaction as it was money I (probably stupidly, I admit) sent from the one account to the other to withdraw to its connected bank account.

I was intending to just say it is a relative who had sent me the money for personal financial help and send a ⊗⊗⊗⊗ email message from then mentioning the transaction, etc. But I am wondering if anyone has thoughts about whether it would be better to pretend it was for a service or something else - what is the least likely to raise suspicion and resolve the limitation?

There is enough in the account that I would like to have the best possible shot at being able to pull it out and not wait the 180 days...

thanks for any advice in advance!

I just realized I should have probably posted this in PayPal Limited rather than PayPal Discussion... my mistake. SORRY!