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Old 10-07-2015
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Default No options on "Verify Account" screen?

When trying to withdraw money from PP, I was prompted to go to the "Classic Site". Then after trying to withdraw got sent to a Security Check page, that ask to send either a text or automated phone call to me.

The problem is that there is no option to add a phone number. No matter if I select send a text, or send a phone call, there is no dropdown box to select my phone number. This is not a stealth account so I want to be very careful before I rub Paypal the wrong way and they limit me for suspicion or something.

Anyone know why this is happening all of a sudden?
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Old 10-07-2015
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Default Re: No options on "Verify Account" screen?

I seems to be an on going issue.
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Old 10-07-2015
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Default Re: No options on "Verify Account" screen?

Quote:
Originally Posted by Laritha View Post
When trying to withdraw money from PP, I was prompted to go to the "Classic Site". Then after trying to withdraw got sent to a Security Check page, that ask to send either a text or automated phone call to me.

The problem is that there is no option to add a phone number. No matter if I select send a text, or send a phone call, there is no dropdown box to select my phone number. This is not a stealth account so I want to be very careful before I rub Paypal the wrong way and they limit me for suspicion or something.

Anyone know why this is happening all of a sudden?
So if this is not stealth, then is this your real account or someone that you know? If so, then I would call paypal and do a lil bitching.
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Old 10-07-2015
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Default Re: No options on "Verify Account" screen?

I had the same issue a week ago, I just called PayPal and they fixed the problem over the phone, and didn't ask any questions

Just click the contact us link and get a code to call in
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Old 10-07-2015
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Default Re: No options on "Verify Account" screen?

This is basically something new Paypal has been implementing over the past year or so. You'll get that screen if your account does not have enough trust build into it yet.

Some users on the forum mentioned that after a month of adding a new phone number, it will be usable for that verification. I personally cannot confirm this however.

Quote:
Originally Posted by Dmshark25 View Post
I had the same issue a week ago, I just called PayPal and they fixed the problem over the phone, and didn't ask any questions

Just click the contact us link and get a code to call in
This is a hit and miss. Paypal used to be able to fix this problem for me about a year ago by phoning them in, but recently they simply say "sorry we can't help you".
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Old 10-08-2015
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Default Re: No options on "Verify Account" screen?

Quote:
Originally Posted by BiN4RY View Post
This is basically something new Paypal has been implementing over the past year or so. You'll get that screen if your account does not have enough trust build into it yet.

Some users on the forum mentioned that after a month of adding a new phone number, it will be usable for that verification. I personally cannot confirm this however.



This is a hit and miss. Paypal used to be able to fix this problem for me about a year ago by phoning them in, but recently they simply say "sorry we can't help you".
You may be right, as I just added a new phone number the day before I got the message and all of a sudden I'm getting the screen. After trying a few things, representative recommended that I remove and re-add my bank account which he didn't seem to positive about. Not sure why they don't have trust, as I even have my SSN on file.
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Default Re: No options on "Verify Account" screen?

Use a different browser. On one account, I was always being hit with phone verification for every withdrawal. Switched browsers and it never popped up.
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Old 10-08-2015
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Default Re: No options on "Verify Account" screen?

Quote:
Originally Posted by wtfebay View Post
Use a different browser. On one account, I was always being hit with phone verification for every withdrawal. Switched browsers and it never popped up.
Which browsers have you tried?
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Default Re: No options on "Verify Account" screen?

Quote:
Originally Posted by rsot View Post
Which browsers have you tried?
That account, every time I withdrew with Firefox, I would get phone verification. When I withdrew with Chrome...no verification. Strange stuff.
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Old 10-08-2015
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Default Re: No options on "Verify Account" screen?

Just happened to me today.
I was using explorer.
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Old 10-28-2015
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Default Re: No options on "Verify Account" screen?

It has nothing to do with the browser. Tried using two different ones.
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Old 10-31-2015
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Default Re: No options on "Verify Account" screen?

Anyone know what things trigger this screen? It also came up when trying to buy something on eBay. I know it has a lot to do with the age of the account, but are there any other factors that make this happen?

When I talked to the Paypal rep, they tried something on their end, but it still didn't work. They then told me to wait it out, and after a WEEK of waiting it worked. However, I don't want to wait a week everytime I want to use my money. Feel free to PM me if it's too sensitive to post.
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