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  #1  
Old 11-24-2015
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Default Paypal confirm identity by calling number listed but number can't be verified?

PayPal is prompting me with a 21 day hold alert and and it's asking to confirm my identity by calling me to the number I listed. I am clicking call me and it says this:


Help us confirm your identity
Error Message

We couldn't verify this phone number. Please choose a different phone number or add a new number. Click Cancel to confirm your identity a different way.
To help us confirm your identity, we'd like to give you a call to make sure that this phone is linked to your account.

Your phone number: 30xxx4699 (Mobile)

When would you like us to call you?
Call me now
Call me in a minute


My phone number is a legit phone number PREPAID T-Mobile/SIM inside a flip phone. It's the original number that I used to set up the account.. It's NOT a google voice or any of that. I'm not getting a prompt when trying to withdraw or anything like that. It's just an alert on paypal on right hand side when I log in. Everything seems to be working fine..

What the heck? Do I just add a new number as it says? I have never used this number with any other account. Any IDEAS? What do I do, I don't want to F up.

Last edited by access0ner; 11-24-2015 at 10:00 PM.
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  #2  
Old 11-24-2015
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Default Re: Paypal confirm identity by calling number listed but number can't be verified?

add a diferent phone or call paypal and they will take care of this situation in 1m. thats a bug
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  #3  
Old 11-24-2015
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Default Re: Paypal confirm identity by calling number listed but number can't be verified?

Yea but thrn they really might try verifying my identity ..
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Old 11-26-2015
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Default Re: Paypal confirm identity by calling number listed but number can't be verified?

Same thing which happens to people using voips. Most likely your number has been used with previous account. Thats why theyre confused - two identities with same phone number.
Using real number does not eliminate the chance of phone "been previously in use", it just reduces it significantly as voips are used MOSTLY for these things
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Old 11-26-2015
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Default Re: Paypal confirm identity by calling number listed but number can't be verified?

Wait a sec... There ARE other uses for VOIP lines. Such as a residential phone. And for a business phone. My local phone company charges $50+ per month for each line when you get done adding on the voicemail and other features. My VOIP service charges less than $10 per number. Also, my local phone company will never give me a line in my home that ends in 00 or 000. My VOIP provider will, and at no additional cost. So, there are MANY uses for VOIP lines that have nothing to do with eBay or PayPal.

Not to mention, TracFone numbers are frequently recycled. I activate a TracFone number and 5 minutes later I start getting calls from collection agencies looking for whoever had that number before me. Once, I even got a call from some law enforcement agency for a bad check the guy wrote. And sometimes, I even would get calls from people looking to buy drugs. Many times, Tracfone will give you a number that has been previously used with eBay or PayPal. I was initially sad when Tracfone changed the way they do business, but I now realize it was a blessing in disguise. Because I was forced to find another service and it turned out to be better and cheaper than Tracfone. And no more calls from druggies, collection agencies and cops.
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  #6  
Old 11-26-2015
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Default Re: Paypal confirm identity by calling number listed but number can't be verified?

I never did like Tracfone.
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Old 01-14-2016
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Default Re: Paypal confirm identity by calling number listed but number can't be verified?

any fix for this???
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Old 01-15-2016
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Default Re: Paypal confirm identity by calling number listed but number can't be verified?

Wait it out for a while might take up to 4 weeks before it goes away, calling in wont help.
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Old 07-10-2016
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Default Re: Paypal confirm identity by calling number listed but number can't be verified?

did you confirm your identity?
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  #10  
Old 07-11-2016
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Default Re: Paypal confirm identity by calling number listed but number can't be verified?

Put your sim in a smart phone and then log into PP using their app. Let me know if this worked for you.
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