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Pay pal limited they need more information but don't say what ?
 

Quick question guys

Just logged onto a stealth account and pp has been limited . Really don't know the reason . Haven't purchased anything with it and haven't had any negative Ebay ??

Says " for reasons relating to the safe use of the PayPal service we need more information about some money you recently received or withdrew.

In the email from PayPal it says "we've recently noticed an unusual pattern of activity on your PayPal account that could indicate high risk"
There is no bank attached and it has been building up money for a few months .

There is a good bit of money in it . Any ideas where to go from here . There have been no unusual patterns ??

Any help or advice would be great.

Wrighty

Re: Pay pal limited they need more information but don't say what ?
 

That is their bog standard comments ln we are reviewing you.

Describe the last couple of transactions....

Maybe amounts were not with range of other transactions.

Any buyers had non verified accounts?

Anything happen that would make pay pal suspicious?


No bank attached means you are not letting pay pal know you are trustworthy...

They do expect accounts to be verified and confirmed.

Re: Pay pal limited they need more information but don't say what ?
 

Hi GreenBeen, thanks for reply

The last couple of transactions have been between £8 and £30 maybey 8 a day.
its been that way for a few months.

Not shore about buyers and non verified accounts?

Nothing to make pay pal suspicious.

Yes the only thing is the no bank account. Didn't get round to it :(

I could understand if there was any suspicious activity or negatives from ebay or anything, but there is nothing?

I want to phone up as If this was a real account I would be going crazy.

But I have been told thats not the best thing to do and I should wait and see if they send me an email asking for something.

:(

Any help advice would be great peeps.

Wrighty

Re: Pay pal limited they need more information but don't say what ?
 

It would say on transaction details when you click the transaction whether the buyers address is confirmed, I wouldn't ever ship to non-confirmed addresses. PayPal can feel you are putting them at risk as well by doing this, not only yourself at risk of a financial loss.

If you've been limited and you don't have a bank attached becoming common for step 1 to be to 'Confirm bank account'

As GB says, most probably a review.

How old is the account from setup? How long you been trading on it?

Re: Pay pal limited they need more information but don't say what ?
 

Hi Vetus.

I would say the account is about 7 months old.
Trading for 4.

Sorry what do you mean by : If you've been limited and you don't have a bank attached becoming common for step 1 to be to 'Confirm bank account'

Do you think they will give me an option to do that?

If its a review do you have any idea what they will ask for id wise?

Thanks

Wrighty

Re: Pay pal limited they need more information but don't say what ?
 

its the no bank, I tested this on about 10 accounts and they all went down between 3-5 months

Re: Pay pal limited they need more information but don't say what ?
 

Ow, Will check when I get home if I can add a bank . Not shore if I can blag it ?
Gutted

Re: Pay pal limited they need more information but don't say what ?
 

Thanks for the info guys

Re: Pay pal limited they need more information but don't say what ?
 

Surprised your part 1 of the limitation doesn't say about CONFIRM BANK ACCOUNT (ALTERNATIVES AVAILABLE)

That is a nice alternative which has only started appearing more and more recently. They let you upload a copy of a bank statement instead of actually adding a bank account ;)

That clears that part of the limitation.

Re: Pay pal limited they need more information but don't say what ?
 

I dont think i have ever passed a limitation that has that withdrawal comment as the reason [emoji20]

Hopefully its different for you.

Re: Pay pal limited they need more information but don't say what ?
 

you can message them or ring paypal that why this happen
their system randamoly limit the account so dont worry about it

Re: Pay pal limited they need more information but don't say what ?
 

Maybe it not because of the no bank added?
Maybe I can blag it and say I didn't add a bank because I wanted to save?
Who knows ..
Will see if they send me an email later:s

Re: Pay pal limited they need more information but don't say what ?
 

Did you ever send money between accounts (or other accounts) as gift payments or buy items from yourself for feedback from other accounts?

Re: Pay pal limited they need more information but don't say what ?
 

no money sent between accounts. No money has gone out of the account yet :(

Re: Pay pal limited they need more information but don't say what ?
 

Ok still no email from pp , but at the bottom of the limitation under we need more information about withdrawal or payments you received .. This limitation can not be apeald against ?

Is this gone , should I still hold off calling ?

:0

Re: Pay pal limited they need more information but don't say what ?
 

Yep its gone forever hun.

cannot be appealed is a permanent closure.

Re: Pay pal limited they need more information but don't say what ?
 

ok just phoned and had to hang up.
Was told i need to upload proof of address and ID .
I said I already had as this account was purchased with eu limit lifted I would have assumed the id would have been needed to lift the limit . waiting to hear back from seller.
But the guy was curious to why i would have uploaded id already?

Re: Pay pal limited they need more information but don't say what ?
 

You sure the limits were lifted?

Because yes you can only lift limits with id. I dont think the person you spoke to there had any clue.

Re: Pay pal limited they need more information but don't say what ?
 

yes limits have ben lifted as more than 5k has gone in.

this is on the pp page

Lift Receiving Limits

Confirm your personal information Review and confirm your account information


Getting verified. We only ask you for essential information when you sign up to PayPal. But as you transact with us, we are under a legal obligation to know more information about you. Once you have completed our verification processes, you can send or receive amounts beyond initial limits we have placed on your account.

Confirm your information. To fulfil our legal requirements we are required to learn more about you.

Upload a proof of ID and address. To confirm your ID and address, we need you to upload or fax 2 documents: a proof of identity and a proof of address.

Pay pal limited they need more information but don't say what ?
 

Well on the view limits page it will have all green ticks next to all that if the limits were lifted.

But you received 5k into the account so i doubt its the sellers fault why you got limited.

How long have you had the account for?

Re: Pay pal limited they need more information but don't say what ?
 

In no way am I saying its the sellers fault?
He's been great no problem with the seller , I was confused as the pp guy was confused as to why I have uploaded docs before.
Do i say to lift eu limit ? as I would have thought he would know that you need to upload docs to do that?

Re: Pay pal limited they need more information but don't say what ?
 

There is a blue arrow next to Confirm your personal information Review and confirm your account information .

Would that mean upload docs again?

Thanks for the help and info

Re: Pay pal limited they need more information but don't say what ?
 

Thats why i think you spoke to someone there who has no clue lol.

As you do upload id to lift limits so he would have known the reason for the docs being there before.

But your limitation says you cannot appeal against it so adding id wont get it overturned.
Its a permanent limitation and he surely would have seen that?

Do you have money held in paypal [emoji17]

Re: Pay pal limited they need more information but don't say what ?
 

yes quite a lot

Pay pal limited they need more information but don't say what ?
 

Blue arrow..
When you go to the resolution centre are the docs showing as attached in the middle of the screen?

With the date and name of document?

Because normally when you add docs to lift limits you can see them having been added and showing up in the resolution centre if they havent been accepted as yet.

Re: Pay pal limited they need more information but don't say what ?
 

No there is no mention of docs?

Re: Pay pal limited they need more information but don't say what ?
 

Well then they have definately been looked at.

Re: Pay pal limited they need more information but don't say what ?
 

Since when do EU limits get lifted without a bank account being attached?

:spy:

Re: Pay pal limited they need more information but don't say what ?
 

Bank would have been added but when docs get rejected it goes back to that blue tick thing.
But if the docs werent looked at then it would still show them being looked at in resolution centre.

Re: Pay pal limited they need more information but don't say what ?
 

wrighty said he is not even sure there is a bank attached?

Re: Pay pal limited they need more information but don't say what ?
 

Thats because it was removed before sending it to him.
So a new one needs to be added i guess but there is no point because he has a "this limitation cannot be appealed against" message.

If he contacts paypal to much they may ask for id to release his money in 180 days and that never ends well [emoji53]

Re: Pay pal limited they need more information but don't say what ?
 

Ok so spoke to a guy there and he sounded straight forward. Just said that they said that the photo id looked a bit vague and they would like me to send in some more id. Said for me to check my messages and he send me a message asking for A valid photo ID (front/back copy)
A recent card statement showing the last four digits of the card, your billing address and your full name as registered on your PayPal account.

So hopefully this will sort it :s 0

Will keep you posted

Thanks for info and help guys

Wrighty

Re: Pay pal limited they need more information but don't say what ?
 

Hopefully the seller you bought from can help you.
Remember the pic has to be the same and if you gave a passport last time you should give drivers this time or vice versa.

Hopefully it works for you ...

Re: Pay pal limited they need more information but don't say what ?
 

Hello guys, Quick update for anyone interested.

Submitted docs a week ago tomorrow.
The guy I spoke to on the phone said they would get back to me after I submitted the docs within 24 to 72 hours.

nearly a week and still no feedback?
I might phone again tonight :S

thanks for the help and advice guys:)

Wrighty

Re: Pay pal limited they need more information but don't say what ?
 

Phoning is going to get it permanently closed [emoji53]

Re: Pay pal limited they need more information but don't say what ?
 

Its so frustrating , I know its not a good idea to phone.
If it was not a st account I would be on the phone going mad.

Re: Pay pal limited they need more information but don't say what ?
 

Hi Guys,
Still no news , its been a week and I was told 24 to 72 hours.
I really want to phone up , this is really pis@ing me off.
Anyone ells had the ( we will contact you within 24 to 72 hours and not been contacted?)

If it was not a st account I would be on the phone going mad but as it is I cant.
But wouldn't they expect some calls if it was not a st account?


Wrighty

Re: Pay pal limited they need more information but don't say what ?
 

why in the world would you have a 7 month old account and not deposit any money out in 7 months?

a lot of times paypal wants to suspend accounts with money in it, because for 6 months, they will be earning interests in your money.

in the USA< you upload docs and they get looked in while on phone and decision made.

Re: Pay pal limited they need more information but don't say what ?
 

Still no news , only an email saying to contact them on message or call them. Ebay fee is due and they can't get that from pp so I'm going to call ....

Re: Pay pal limited they need more information but don't say what ?
 

Keep us updated. Hopefully all goes well.