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  #1  
Old 06-04-2016
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Default entropay

Hi

My VCC has expired on PP, so I tried to log into entropay to make a new card however I got a message say that

Security is a top priority at EntroPay. We have temporarily suspended your account while we verify your personal information. This safety measure typically occurs when a user performs one of the following actions:

Logging in from a country that does not support our payment services

Changing your address to a country that does not support our payment services

Adding a funding source that originates from a country that does not support our payment services.

I'm confused as to what it may be that caused the account to be temporary suspended.
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  #2  
Old 06-04-2016
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Default Re: entropay

Go ahead and message them and ask

Usually they will give you a list of what they need from you
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