"We’re sorry, but we can’t send your payment right now." Never Had This Before?
Hi there, I tried to make a first order via Paypal on a well known Chinese electronics e-tailer, originally it said "we need to check it's you, we'll call your phone number and give you a four digit PIN"....but I noticed it had my old phone number.
Updated the number to a mobile number under Home (phone number) on my Profile.
Now when I try to make a payment I get the error message "We’re sorry, but we can’t send your payment right now. Return to merchant and try a different payment method."
The account is about ten years old, verified, has a CC linked, good balance, fully available, no limits to my knowledge (Paypal Premier account).
Ebay and other purchases still seem to work fine.
I did get hacked a few weeks ago (a weird purchase made from the Middle East for around $500 but I managed to get it refunded and spotted the transaction within 24 hours). I made sure my computer is clean before attempting any further online banking/payment activity.
Wonder if foreign transactions are causing some sort of flag as a precaution (payment is around £300), though it looked as though it would go through OK before the phone number verification popped up at Checkout?
No VPN has been used, I'm in the UK, was (trying to) use Paypal Balance.
Is there any way around this?
Last edited by patrice; 07-05-2016 at 08:50 PM.
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