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First unautorised chargeback
 

Royal mail tracking shows delivered and signed.
Why is the buyer doing this when it shows delivered?

I could just refund him i'm bit afraid if they check my acc manually.
:shocked:

Re: First unautorised chargeback
 

These chargebacks are a major hassle. I get a few of them every week. Lately I've just been selecting that I will accept liability. For the relatively cheap orders I usually get this type of chargeback on, it's not worth paying Paypal their fee to dispute for you. They charge you $20 to dispute the chargeback whether you win or lose.

You'll have to determine if it's worth having them dispute this for you. It depends on the amount being disputed. The tracking number will help you win, but Paypal is still gonna charge you.

Re: First unautorised chargeback
 

What?? They charge fee for this? LOL

Item is around 20. If i refund him will the charge be automatically closed?

Re: First unautorised chargeback
 

Yes. And if I were you, that's what I would do for a $20 order.

It's a crappy thing for Paypal to do and I didn't notice them doing it until just recently. Win or lose, they still charge you for the time it took their staff to dispute your chargeback. So if you disputed and lost, you'd be out of $40 instead of $20. If you disputed and won, you would literally be breaking even because Paypal would take that $20 right back from you.

Re: First unautorised chargeback
 

Thanks Phazors!
Can the buyer close the dispute couse i asked him nicely to close it.

Re: First unautorised chargeback
 

If they've already initiated a chargeback with their credit card company, I'm not sure if they would be able to just call in and cancel the chargeback. It's worth a shot though. That would be much easier than trying to dispute it.

Re: First unautorised chargeback
 

I accepted liability but the case is still open?
It said it will be checked by rep. Should i be worried?

Re: First unautorised chargeback
 

No, you have nothing to worry about. The case will stay open until a Paypal rep gets the chance to review it.

I've had a few instances where I accepted liability and Paypal said I was covered by seller protection and ate the loss for me. So, that's possible. That's part of the reason why I think it's better to just accept liability on small orders rather than paying Paypal to dispute for you.

Re: First unautorised chargeback
 

Hm they still charged me 20$ fee.

Disputed amount: 19 GBP

The disputed amount has now been debited from your PayPal account because of the following reason(s):

Per your response, you accepted liability for this chargeback.

In addition, a 20,00 USD chargeback fee has been applied to and debited from your PayPal account.

Re: First unautorised chargeback
 

these are very annoying to me also
my paypal account reputation get in dig due to this chargeback