Forum

Merchant Account - Complaint Rate
 

Hi -

I currently run a Yahoo Store and use PayPal as a merchant to handle credit cards. I've had no problems as of yet and my business is on the up and up but I'm in constent fear that my account will get limited due to my dispute rate. I currently process around 900-1000 transactions on this account and on average get 20-25 non-receipt claims within a given month, 9 out of 10 times I have tracking numbers for these packages. Also I might add that my highest valued item is around $74.00 so these arent high ticket items at all.

Am I just being paranoid or is this a high dispute rate and could eventually get my account tossed. I already had this account limited before, I think it was just normal BS of PayPal as I was bringing in so much cash right off the bat that they wanted supplier info etc.

Anyway any feedback from other merchant account holders is greatly appreciated.

c
There is a 100% percent chance you will be hit by payal. It doesn.t matter how much you are making in buisness. You have troubled customers and your time is comming soon. Paypal like many payments gateways require cusotmer satisfaction a top priority. Your best chance is to keep the customer first. Like in the good old day as they siad "the customer is always right". Pray about that faith will be on your side. Other wise it's cooming against you.

Any merchant account have risk manager if your account have high risk active like chargeback, claim not receive item your account will be closed or limited