DHL. Mext Step: Clearance will proceed after receiving instructions from the importer

[FeroCas]

Hi! Ford post in this forum for me. I’ve been waiting on a shipment coming from Netherlands into the US. It’s a kind of pricy pair of shoes (branded).
The las activity starts the LA Gateway reads “Clearance Event” with Further Detail reading: A DHL Representative will contact importer prior to clearance processing.
And Next Step reading:
Clearance will proceed after receiving instructions from the importer. Customer should contact DHL Customer Service if not reached by DHL.

I called DHL imports department and they told me that in this case the importer is the company where I bought the shoes from and they need to send additional information.
Was she correct? Can the shipper be the importer? To my understanding I would be the importer as I paid for the product but I’m new to this... could this be something related to the price of the shoes?
Can someone help me clarify this? I wouldn’t want the package to be sent back to the shipper because of a DHL rep telling me I just needed to wait.
Thanks in advance!

[teedon]

never heard this before,hopefully someone come out to give a tips ,wish you good luck

[13obby]

Originally Posted by FeroCas

Hi! Ford post in this forum for me. I’ve been waiting on a shipment coming from Netherlands into the US. It’s a kind of pricy pair of shoes (branded).
The las activity starts the LA Gateway reads “Clearance Event” with Further Detail reading: A DHL Representative will contact importer prior to clearance processing.
And Next Step reading:
Clearance will proceed after receiving instructions from the importer. Customer should contact DHL Customer Service if not reached by DHL.

I called DHL imports department and they told me that in this case the importer is the company where I bought the shoes from and they need to send additional information.
Was she correct? Can the shipper be the importer? To my understanding I would be the importer as I paid for the product but I’m new to this... could this be something related to the price of the shoes?
Can someone help me clarify this? I wouldn’t want the package to be sent back to the shipper because of a DHL rep telling me I just needed to wait.
Thanks in advance!

That’s correct from what I gather your the importer not sure why the rep is stating the shipper is the importer never heard of that before as it’s a branded item the shipper may have to confirm further details in relation to this like for example authenticity of the item etc if I were you I’d get on the phone again and ask them what exactly they want to confirm from the shipper.

[agent006140]

It sounds like they want to make sure these shoes are not knockoff?
and only the seller can prove otherwise