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Shipping Talk General discussions on shipping, customs, tracking, USPS, UPS, FedEx, DHL, EMS, etc.

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Exclamation DHL. Mext Step: Clearance will proceed after receiving instructions from the importer

Hi! Ford post in this forum for me. Iíve been waiting on a shipment coming from Netherlands into the US. Itís a kind of pricy pair of shoes (branded).
The las activity starts the LA Gateway reads ďClearance EventĒ with Further Detail reading: A DHL Representative will contact importer prior to clearance processing.
And Next Step reading:
Clearance will proceed after receiving instructions from the importer. Customer should contact DHL Customer Service if not reached by DHL.

I called DHL imports department and they told me that in this case the importer is the company where I bought the shoes from and they need to send additional information.
Was she correct? Can the shipper be the importer? To my understanding I would be the importer as I paid for the product but Iím new to this... could this be something related to the price of the shoes?
Can someone help me clarify this? I wouldnít want the package to be sent back to the shipper because of a DHL rep telling me I just needed to wait.
Thanks in advance!
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Old 2 Weeks Ago
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Default Re: DHL. Mext Step: Clearance will proceed after receiving instructions from the impo

never heard this before,hopefully someone come out to give a tips ,wish you good luck
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Default Re: DHL. Mext Step: Clearance will proceed after receiving instructions from the impo

Quote:
Originally Posted by FeroCas View Post
Hi! Ford post in this forum for me. Iíve been waiting on a shipment coming from Netherlands into the US. Itís a kind of pricy pair of shoes (branded).
The las activity starts the LA Gateway reads ďClearance EventĒ with Further Detail reading: A DHL Representative will contact importer prior to clearance processing.
And Next Step reading:
Clearance will proceed after receiving instructions from the importer. Customer should contact DHL Customer Service if not reached by DHL.

I called DHL imports department and they told me that in this case the importer is the company where I bought the shoes from and they need to send additional information.
Was she correct? Can the shipper be the importer? To my understanding I would be the importer as I paid for the product but Iím new to this... could this be something related to the price of the shoes?
Can someone help me clarify this? I wouldnít want the package to be sent back to the shipper because of a DHL rep telling me I just needed to wait.
Thanks in advance!
Thatís correct from what I gather your the importer not sure why the rep is stating the shipper is the importer never heard of that before as itís a branded item the shipper may have to confirm further details in relation to this like for example authenticity of the item etc if I were you Iíd get on the phone again and ask them what exactly they want to confirm from the shipper.
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Default Re: DHL. Mext Step: Clearance will proceed after receiving instructions from the impo

It sounds like they want to make sure these shoes are not knockoff?
and only the seller can prove otherwise
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