Forum

Parcel2go Refused damage claim (Uk to Germany)
 

Hi all,

Hope everyone is keeping good and safe.

I know this is not a legal forum, but worth asking for your opinion.

Long story short, I run a car parts business and often sends car parts to the EU. Despite the Brexit delays and custom complications, a few of our parcels has been returned from the EU. This particular one returned due to customer not paid for custom duty.

Anyway, the parcel was an exhaust system, has been returned back to us damaged, we always pay for additional insurance in event of situations like this. Put in a claim with parcel2go, they are now denying our claim on the basis that it is a Prohibited Item / No Protection item.

https://www.parcel2go.com/prohibited-items

As today (26.04.2021), they are denying our claim on the basis that the item is of the following items which are either a prohibited item / No Protection item:

Large Vehicle Parts - Including Vehicle Panels, Spoilers, Doors Or Engines, Any Car Parts Containing Oil Or Liquids Or Items Related To
Small Vehicle Parts Including Headlights, Taillights, Gearboxes, Motorcycle Parts
As of today (26.04.2021),

Non of the terms above state anything about exhaust systems. In your honest opinion, is it worth taking Parcel2go to small claims and would I stand a chance of winning the case?

Appreciate any advice. Thank you

Re: Parcel2go Refused damage claim (Uk to Germany)
 

It's clearly prohibited/restricted and you've clicked the box saying 'I have read and agree to the prohibited & restricted items list'.

IMO you don't stand a chance, particularly with P2G.

Re: Parcel2go Refused damage claim (Uk to Germany)
 

Take them to small claims. It's easy to do online.