Outward office of Exchange

[forummember]

Anyone know what the usual time is for a parcel to be stuck in there for?

[oompaloompa]

known it to be up to 2 weeks, but more likely to receive it within the next 4 days.

[forummember]

Thanks for the reply... my parcels have always been out of there in a few hours, it's been over 4 days now. What's the liklihood of it being seized?

Thanks again for your help.

[oompaloompa]

outward , normally means you are in the clear.....but as you know the system is cumbersome, so what you view online isnt always correct.

[forummember]

Cheers for the reply. Have you had any parcels seized recently?

Thanks.

[cpm]

AFAICS Oompa doesn't use eBay much.

[supreme_01]

to OP

Have you got your parcel yet? im in the same boat, left china on 26th arraived in uk 30th (friday) this is the latest as of today.. been sat at outwood office of echange for 2 days.. should i be concerned?

Date Time Location Tracking Event
03-08-2010 09:03 International Hub Arrived at outward Office of Exchange
30-07-2010 17:17 International Hub AWAITING CUSTOMS CHARGING
30-07-2010 17:17 International Hub Arrived in destination country
30-07-2010 07:47 Heathrow Airport Arrived at destination country
26-07-2010 19:51 Delivery Agent - SHANGHAI - PTT Left origin country
26-07-2010 12:46 Delivery Agent - CHINA Collected from customer


Benn in contact with parvel force and here is the eamil i got back from them with the information they need to check on the parcel, the problem for me is i have ordered some shoes, so dont really want to give them all the info..


Dear xxxxxxx


Thank you for your email.


I am sorry to hear that your parcel has not yet been delivered and I can understand how disappointed you are that you have not received your item as expected.


If 24 hours has already lapsed since your parcel was last scanned, please can you provide the following information and once received, I can initiate a search on your item:


Parcel number
Sender's details (name, address and *contact telephone number)
Recipient's details (name, address and *contact telephone number)
Postage date
Description of item and packaging (size of parcel, whether it was packaged in a bag, box etc.)
Value of item



To ensure you receive the quickest response to your enquiry, please could you forward these details to moreinfo@parcelforce.co.uk


*Please note that our Search Team require telephone numbers in order to contact either the sender or the recipient. A search cannot be initiated without this information.


I am sorry I can't deal with your enquiry at this stage, however, I am confident that once we have received the information requested, we will be able to resolve this for you.



If you require further assistance, please contact us at: parcelforce@parcelforce.co.uk



Our hours of business are Mon to Fri: 8am to 7pm, Sat: 8.30am to 5.30pm and Sun: 9am to 5pm.



Kind regards

I have been in contact with my supplier and he has told me it will take a day in order to get the correct details of the sender i.e company name number etc as i thing he is a middle man, agent what ever you eant to call him...

So either i wait it out or send the details... HELP!!

[forummember]

Replied by PM.

[supreme_01]

Thi is really killimg me... i need to know if my parcel has been seized..if so i can refund my customers, do you guys think its wise to reply to parcel forces email above and give them the details they have asked for in order to search for my parcel?

[slapped]

Originally Posted by supreme_01

Thi is really killimg me... i need to know if my parcel has been seized..if so i can refund my customers, do you guys think its wise to reply to parcel forces email above and give them the details they have asked for in order to search for my parcel?

Selling Items before ACTUALLY Having them IN HAND is one of the BIGGEST Mistakes you can Make, Especially VERO Products Form China that have a High Seizure Risk

[supreme_01]

i know mate, tell me about it! just jumped the gun as i have never had this before, all parcels always got delivered on time... just in 2 minds either to contact my depot, or wait for the dreaded letter from customs to arriave so i can deny everything..!!

[forummember]

Wait for the letter to arrive.

[salomike]

I have also a question about ParcelForce. My package seems to be stuck. It has been in the same status now since 01-09, and now it is 12-09 (so eleven days!). How long can it really be there? It is suposed to come to Finland.

01-09-2010 21:49 International Hub Arrived at outward Office of Exchange
01-09-2010 02:02 National Hub Sorted in hub
24-08-2010 02:23 International Hub Arrived at outward Office of Exchange
23-08-2010 17:36 London North West Depot On route to hub
23-08-2010 16:38 London North West Depot Collected from customer

When I contacted ParcelForce I also got the same answer as supreme_01
Seems that no one there really is interested at all to sort out where the package is... Any ideas?

[GreenBean]

@salomike,

There are several reasons your parcel might be delayed.

Simple ones:
the sender may not have put correct info on parcel.
Paperwork not in order.
Parcel itself damaged & outer packaging ripped, (therefore not secure to forward)
More serious ones:
Are the items allowed to be sent to Finland? Certain items may not be exported and if parcelforce realize that, then the parcel will be held.
Sender has made an error under the relevant part of the Customs Act by undertaking to send items.

What to do: check with the seller. Make sure the items are allowed.
Dont know if you have used the seller before but enquire if he is on the level....
Say on Tuesday, try parcelforce again if there is no status change or if the seller does not help you.
Hope that helps

[forummember]

As long as it doesn't have any illegal or prohibited in it then it is fine.

[salomike]

Hi,
I still wonder about the delay.
The content is nothing illegal, and is allowed here in Finland.
It is as simple as a relatively cheap car radio. And the seller at least seems to be a reliable big company.

If the parcel doesn't arrive, or I get some reliable information about it very soon, I think I have to claim my money back...

[forummember]

It will arrive, there might have been something wrong with the packaging or something.

[oompaloompa]

had airmail as opposed to ems stuck in that outward exchange mode for 3 weeks now

[silviuk]

Date Time Location Tracking Event

07-09-2010 10:50 International Hub Arrived at outward Office of Exchange
05-09-2010 16:25 International Hub AWAITING CUSTOMS CHARGING
05-09-2010 16:25 International Hub Arrived in destination country
01-09-2010 20:44 Delivery Agent - EMSEVT QINGDAO Left origin country
01-09-2010 18:42 Delivery Agent - CHINA
what is going on....
Today is 14th of September???/

[cpm]

Some chav has nicked your beloved stock.

Car boot staff car park.

[teedon]

next time you have to try to mark the parcel value more lowest,do not over 30 uk pounds.Also be sure you write the tel no. on the bill and prepare the paperwork well for clear custom.Packinglist and invoice.

[GreenBean]

Doh, forgot something: some of those parcels were inbound on Bank Holiday weekends. There was one at start of AUgust & one at end. Might have been a factor (backlog of moving goods)