mercurial333 | 04-12-2011 02:21 PM | Package Stuck at Customs I sold a 500$ item to a buyer in France. Sent via USPS Express Mail with Insurance and Tracking.
It was Guaranteed to arrive by April 1st, but March 31st it arrived at Customs in France and it's been stuck there ever since. Buyer says he received a phone call from french Customs asking for receipt/invoice/proof of purchase. He is getting very impatient now.
He's english is pretty poor, so i can barely understand anything he writes.
He keeps telling me to contact USPS, so they can do something about, but apparently USPS can't do anything while it's sitting at customs.
I told him to contact Customs and provide them with invoice/receipt and all that, he then tried to tell me the following ( I believe he used an online translator to translate from french to english) : Quote:
Sir,
During the processing of parcels sent from a country outside the European Union, customs do not support tracking of shipments and never contact the recipient directly to the item.
Your single source (in case of problem) is the carrier or postal services.
Therefore, despite the words "awaiting customs clearance", your order is pending in the service clearance / "disconnected" from the French Post (correspondent in France of foreign mail).
This service is only responsible for your packages until delivery.
I invite you to contact him at: disjoints.cei @ laposte.fr
| And then I believe he tried to contact the French Post and got this response:
Any idea how to proceed from here? I'm not sure he contacted the right department, shouldn't he be able to call customs and provide them the invoice/receipt I gave him?
PS: Sorry if this is in the wrong section, please move if so. |