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One of my suppliers sent me a message about 2 weeks ago after I placed an order. He told me Customs would be making checks this week and I can cancel the order or wait a week or so. I cancelled that order, but I also place a few other orders that week. One sent by DHL, the other by EMS. The EMS came through fine, but the other supplier that sent by DHL got delayed in customs at Cincy Hub.

jeffweico

06-20-2012 07:36 PM

Yes, it has most likely been seized. You will probably receive a letter from US Customs within 30 days or so explaining everything.

DHgate will PROBABLY give you a credit if you get them a copy of the letter. However, DHgate no longer allows anything that infringes copyrights or trademarks to be traded on it's website. So, if it happens again, you might be on your own.

They are getting serious about stopping the flow of counterfeits into the USA. I suggest you find something else to sell.

shoot2kill

06-21-2012 11:02 AM

Quote:

Originally Posted by jeffweico (Post 352318)

DHgate will PROBABLY give you a credit if you get them a copy of the letter. However, DHgate no longer allows anything that infringes copyrights or trademarks to be traded on it's website. So, if it happens again, you might be on your own.

Is that so, where did you get this information?

jeffweico

06-21-2012 06:35 PM

Quote:

Originally Posted by shoot2kill (Post 352460)

Is that so, where did you get this information?

DHgate sent a mass email stating they were no longer allowing anything copyrighted or trademarked to be traded on their website. A quick look at the site will confirm that.

unkown5454

06-21-2012 09:58 PM

I think he was referring to the credit...

jeffweico

06-21-2012 11:00 PM

Quote:

Originally Posted by unkown5454 (Post 352680)

I think he was referring to the credit...

In the past, I have received a refund from DHgate when an item was seized. I never released the money to the seller and I have to give them a PDF or TIFF of the letter from customs.

However, given their new rules, I don't think they would do that in the future. I could be wrong, but I wouldn't take the chance. Of course, I no longer am involved with any of that anyway.

teedon

06-26-2012 10:55 AM

Please contact DHL,the possiblity of being seized is big big. You could give them a call to know further more info and then do next step according to the result

fingerblast

12-26-2012 03:38 PM

Quote:

Originally Posted by slvram (Post 352313)

This is how the tracking on the package went. I just wanted to know is it OK to call DHL or just assumed my shipment has been seized. I bought through DHgate so I can file a claim ,but I might need paperwork if the package is seized as proof. What should I do?

Wednesday, June 20, 2012 Location Time
10 Please contact DHL CINCINNATI HUB, OH - USA 01:03

Wednesday, June 13, 2012 Location Time
9 Processed for clearance at CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 01:04

8 Clearance delay CINCINNATI HUB, OH - USA 01:04

7 Arrived at Sort Facility CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 00:54

Tuesday, June 12, 2012 Location Time
6 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 18:23

5 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 17:22

Monday, June 11, 2012 Location Time
4 Arrived at Sort Facility HONG KONG - HONG KONG HONG KONG - HONG KONG 21:05

3 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 20:13

2 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 20:12

1 Shipment picked up HONG KONG - HONG KONG 18:59

You shouldn't need any proof. Your tracking information is proof enough to file any claim on DH.

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