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i bought some stuff and my items have been sitting in customs since the 11th with last update of the 17th...my seller told me that i need to contact dhl directly and have them clear the customs



i bought some stuff and my items have been sitting in customs since the 11th with last update of the 17th...my seller told me that i need to contact dhl directly and have them clear the customs

this is current status ...


Waybill:
Customs status updated

Tuesday, September 17, 2013 at 01:11
Origin Service Area:
Further Detail:
Shipment has been given a release by Customs.

Next Step:
Unless there is an adhoc exam or a stop by another regulatory authority the shipment will proceed to delivery

Destination Service Area:
Tuesday, September 17, 2013 Location Time
10 Customs status updated CINCINNATI HUB, OH - USA 01:11

Sunday, September 15, 2013 Location Time
9 Processed for clearance at CINCINNATI HUB USA CINCINNATI HUB, OH - USA 10:25

8 Clearance event CINCINNATI HUB, OH - USA 10:25

7 Arrived at Sort Facility CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 10:19

6 Customs status updated CINCINNATI HUB, OH - USA 06:31

Friday, September 13, 2013 Location Time
5 Customs status updated CINCINNATI HUB, OH - USA 21:20

Saturday, September 14, 2013 Location Time
4 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 05:46

3 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 05:22

2 Arrived at Sort Facility HONG KONG - HONG KONG HONG KONG - HONG KONG 00:49

Friday, September 13, 2013 Location Time
1 Shipment picked up HONG KONG - HONG KONG 20:23


do i call them or would be unwise???? does it look like the package will get released or taken???

never had this happen before...anyone else ever had this problem

Re: got this piece of info from my wholesale seller today
 

"Clearance Event" usually means that customs has stopped your package for some reason. What that reason is would be pure speculation on our part. You can call DHL to see if they know why. Odds are they won't.

If the goods are legitimate, you will most likely still get them. If they are counterfeits, the shipment has most likely been seized and you will receive a letter from the US Customs Office.

Re: Customs has shipment, don't know why, can anyone shed some light on this?
 

You could call DHL, it won't usually hurt to do so. But DHL cannot tell customs what to do. Customs may simply need a "pro forma invoice". If that is the case, you can get one from the seller. If the items are counterfeits, they are most likely seized.

Re: got this piece of info from my wholesale seller today
 

Yes but it said clearence event 1st ...then it said processed for clearance ...this was on sunday ...tuesday it said custom status updated

Re: got this piece of info from my wholesale seller today
 

When the goods clear, the message will be "Clearance Processing Complete". Customs status updated could mean anything. If it were me, I'd call DHL. If it is a simple matter of them needing an invoice or some other information, DHL might be able to tell you what that is.

Re: got this piece of info from my wholesale seller today
 

This is now at least your 3rd thread regarding your customs issues.

No more!