New feature of Service Statistics. Any experience?

[walkingupwards]

I got an e-mail back in Oct/2018 with regard to two quotas:

1. Quota of returns (item not as described).

2. Quota of item not received.


There are 4 measurements for this (low - normal - high - very high). My quotas were labeled as very high. The e-mail stated that the consequences of this are extra selling fees for items listed in the categories, where this quotas are relevant. The e-mail also stated that these extra selling fees will only be applied to items listed directly on eBay.com - eBay.ca - eBay.co.uk (I sell exclusively on eBay.de btw).


So according to eBay, the only consequence is higher selling costs when I list on their international websites.


Do you think those two quotas will result in account suspension? I don't know why, but I feel eBay has some hidden intent behind creating this new measurement


What do you think? Is the end goal to grasp some extra cash from sellers? Or will that be used to boot people off the platform?

[Sunspot144]

2. Quota of item not received. = adjusted domestic shipping rates. Usually to 2 weeks. Which would explain your ranking.

[nickopedia]

I have many seller accounts and have never received such an email. Maybe it's being sent to sellers with higher than normal return levels?

[walkingupwards]

Originally Posted by nickopedia

I have many seller accounts and have never received such an email. Maybe it's being sent to sellers with higher than normal return levels?

Go to your seller cockpit --> hover the mouse over Performance --> Service Statistics.