Posting again as no one replied and I really need advice

[billlybob123]

Im not sure yet if I need a new eBay account yet or if my current one will get fixed. My eBay account is not a stealth account is in my name and linked to my business. Ive had it for many years and it has 100% positive feedback.

Last week I logged onto my ebay using a computer that was running Proton VPN in the background. Unknown to me it was changing my IP address every few minutes. When I logged back into eBay on my own computer eBay had removed all my listings, refunded customers, removed my positive feedback. I called eBay and they explained the IP issue they apologized and told my not to use Proton VPN again as it will trigger eBays computer to protect my account.

Ebay reinstated my account, but since then when I try and list my items (I sell very low risk items), I am stuck in a verification loop. First it was text verification but it has moved onto email verification. However in the last two days it asks me "What other eBay user ID is associated with your current address?". There an none. The telephone rep from eBay told me to type my own user ID in, and now Im locked out for 24hrs. All my verification is genuine and uses my real info.

Ive spoken to eBay every day since this has happened. They have seemed to genuinely be trying to help me get my account to work, one security rep spent nearly 2 hours on the phone with me going through settings and tests etc. Ultimately all the reps say there's nothing wrong with the account, all the verification are turned off. But as soon as I try to list, I have to verify. Two days ago I got told it was an issue with the eBay site and my account had been added to the list of accounts to fix... but Ive heard nothing since about that.

Have any of you seen this issue before? Do you know of a fix? Or will I need to move on from this account (the issue is I don't really want an eBay account that doesn't brand with my business).

Thanks in advance.

[JamesNorth101]

I think they are stringing you along. eBay do it all the time im afriad. I would wait a few weeks then try again, but chances are they are just not telling you that they dont want to restore it. I could be wrong, but its the same sort of thing that they do time and time again

[billlybob123]

Thats not good news. The account is the only account I have ever had and its in perfect order, until this VPN mix up.

If I bought another account will I be able to add my real business address to it for collection only items and for returns. I have physical premises so I cant really do what I do from ⊗⊗⊗⊗ addresses

[JamesNorth101]

Short-term that can work, long-term usually gets picked up on

[lucy]

Proton VPN in the background that would run from a fixed anonymous ip, can't see how the IP address would be changing every few mins like you say?

[Pathos]

I've heard that 'you account is on the fix list' so many times..I have never been in a listing verification loop, but I have been in a telephone number change loop.

One account has been running over a year, listing and selling, yet I still can't change the telephone number even after spending probably in total around 6 hours with eBay CS Reps trying to fix it..it went on the 'fix list' about a year ago

[CryptoBoss]

I think first basic thing you should get your account and device used to one ip. Keep logging in and out from same browser and ip regularly. Eventually it should stop the verification.

[sirchris]

ask them to list an item for you and say you'll wait on the phone while they try, see what response they have.

[billlybob123]

Originally Posted by lucy

Proton VPN in the background that would run from a fixed anonymous ip, can't see how the IP address would be changing every few mins like you say?

One of the settings on Proton is to be on the fastest connection, so it will change IP to a different one if there's less traffic on it.