 Re: Can eBay withold my funds if I add my bank account and they ban it?
UPDATE: There were no issues on my account. No late deliveries, no opened cases. They restricted my account and sent a message to all my customers warning them my account has been restricted etc indicating that there was an “issue” with me.
ALL my items have been sent with tracking and entered on ebays system but some hadn’t yet arrived. Obviously this made some customers panic opened cases and were IMMEDIATELY refunded despite the tracking showing item was in transit.
I contacted eBay support in a panic and they said I hadn’t entered tracking numbers for these items so customers were refunded. I pointed out there were tracking number and they definitely are in Ebays system. The advisor told me the system is preventing them and buyers seeing any tracking yet they can see themselves after checking the tracking that items were sent etc. They told me not to worry, that once my account restrictions were lifted I could appeal these cases and they would refund me.
So I waited and got back to them again. They told me they couldn’t tell me why there’s a restriction on my account but also they will not lift the restrictions as this is now permanent. I had people who had their parcels delivered up to a month ago making false item not claims and being immediately refunded without question. Panicking I got in touch with customer services like what the hell this is obvious thievery. They told me it’s ebays policy to refund customers of restricted accounts without question. They refunded about £300 of my money, let clearly dishonest buyers keep the items and told me I am not allowed to appeal then cut me off. They now say I OWE THEM for all the refunds they gave out.
I’ve tried 6 times to get someone to help me buy each time - your accounts restricted, we don’t care and cut me off.
I have had to call my bank to stop eBay removing funds without my permission.
eBay is not a trustworthy service for sellers at all. Be warned if they catch you out they can give away all the money you earned without question even if you can prove buyers are lying. I dread to think what’s happening to people who’re selling big expensive items right now. They can steal your money and there’s no recourse. Nightmare
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