Re: Can’t get into eBay account as old phone number
You will have to call and maybe answer identity questions, something in your setup is too stealth for eBay. You basically look like you’ve been hacked. Either you’ve changed devices, ISPs or deleted cookies.
Usually when you keep the cookies they ask for email or phone number OTP.
But if you’re getting phone number sms only, your only option is to call and unlock account, no way around it
Re: Can’t get into eBay account as old phone number
Same issue since one week I can’t Login to my account, eBay rep doesn’t have any ideas, they told me they contacted the technical team and I will receive the answer within 24 hours, I contacted eBay 4 times now. I dint know what to do? The old number is not recoverable. Any ideas?
Re: Can’t get into eBay account as old phone number
Quote:
Originally Posted by karimlecavalier
Same issue since one week I can’t Login to my account, eBay rep doesn’t have any ideas, they told me they contacted the technical team and I will receive the answer within 24 hours, I contacted eBay 4 times now. I dint know what to do? The old number is not recoverable. Any ideas?
You have to call them and they should ask you some identity questions and if you answer them all they should be able to update it and let you sign in
Re: Can’t get into eBay account as old phone number
Quote:
Originally Posted by karimlecavalier
Same issue since one week I can’t Login to my account, eBay rep doesn’t have any ideas, they told me they contacted the technical team and I will receive the answer within 24 hours, I contacted eBay 4 times now. I dint know what to do? The old number is not recoverable. Any ideas?
Re: Can’t get into eBay account as old phone number
Quote:
Originally Posted by karimlecavalier
Same issue since one week I can’t Login to my account, eBay rep doesn’t have any ideas, they told me they contacted the technical team and I will receive the answer within 24 hours, I contacted eBay 4 times now. I dint know what to do? The old number is not recoverable. Any ideas?
this is because the reps have not been updated. when you call them they look for a security issue on your account to lift and can not find any issues
the reason for these problems is that some accounts are being upgraded to the new ebay digital wallet which is supposed to be something like managed payments 2.0 where people can send ebay funds to third parties
and as always this upgrade was not thought through , they just block access to account and request SMS without making any prior checks whether the mobile on file is still valid and it may indeed be some old number not in use for years
Can’t get into eBay account as old phone number 
