If eBay removes a listing will they refund every buyer

[ebabe]

Someone messaged me saying they reported my listing (accusing me of selling counterfeit brand) The truth is, it's not counterfeit, I believe this person to be a competitor. I have sold about 40 items at £29.00 each. It's a Multi-quantity listing. IF eBay does remove my listing, will they refund every buyer that has already received their products? Over the last Month, lets say?

[murdered_by_ebay]

you can ignore them , ebay do not remove items only because someone reported them. such emails are supposed to put pressure on you so that you remove the item yourself , they probably know it will not be removed because of their report

[ebabe]

Originally Posted by murdered_by_ebay

you can ignore them , ebay do not remove items only because someone reported them. such emails are supposed to put pressure on you so that you remove the item yourself , they probably know it will not be removed because of their report

Yes, for the last hour I have been pondering if I should remove the listing or not, but at the same time thinking I should stand my ground. But IF, eBay did remove the listing, of course the items that have not been posted yet would get a refund, but what about buyers who have already had their item?

[murdered_by_ebay]

if ebay did remove the listing buyers who have not received their items yet may open cases so you should delivery paid orders quickly

I would not remove it though , there is a chance that member wants you completely gone and not just one item. if they see you removed it they may just continue terrorizing you

[ebabe]

Originally Posted by murdered_by_ebay

if ebay did remove the listing buyers who have not received their items yet may open cases so you should delivery paid orders quickly

I would not remove it though , there is a chance that member wants you completely gone and not just one item. if they see you removed it they may just continue terrorizing you

True,. at this time I will not be removing the listing, as I believe their argument is weak, their message was short and unprofessional. How about orders already in transit? are my funds safe once the order has been dispatched?

[murdered_by_ebay]

the worst case scenario is item removal with subsequent refund requests from all buyers who have not received the item yet. so if the delivery is quick the damage would be limited

[ebabe]

Originally Posted by murdered_by_ebay

the worst case scenario is item removal with subsequent refund requests from all buyers who have not received the item yet. so if the delivery is quick the damage would be limited

Thanks for the advice, hopefully eBay will do nothing. Well see,

[Roy3805]

Originally Posted by murdered_by_ebay

you can ignore them , ebay do not remove items only because someone reported them. such emails are supposed to put pressure on you so that you remove the item yourself , they probably know it will not be removed because of their report

eBay does remove listings for having reports by competitors.

If someone is in competition with you they can report your listings and eBay will take them down

After careful consideration, your listing has been removed because it didnt comply with our policies. We received a report conceming the authenticity of you item These reports can come from a number of channels, for example law enforcement This removal was for your safety and the safety of the eBay community so please do not relist your item Relisting your item may result in the restriction of
your account

[ebabe]

Originally Posted by Roy3805

eBay does remove listings for having reports by competitors.

If someone is in competition with you they can report your listings and eBay will take them down

After careful consideration, your listing has been removed because it didnt comply with our policies. We received a report conceming the authenticity of you item These reports can come from a number of channels, for example law enforcement This removal was for your safety and the safety of the eBay community so please do not relist your item Relisting your item may result in the restriction of
your account

This is why myself and some sellers I know are moving away from ebay slowly to less strict, fairer platforms. If a competitor can remove the competition without due process, then something is extremely flawed.

[murdered_by_ebay]

Originally Posted by Roy3805

eBay does remove listings for having reports by competitors.

If someone is in competition with you they can report your listings and eBay will take them down

After careful consideration, your listing has been removed because it didnt comply with our policies. We received a report conceming the authenticity of you item These reports can come from a number of channels, for example law enforcement This removal was for your safety and the safety of the eBay community so please do not relist your item Relisting your item may result in the restriction of
your account

that happens only if VERO reports , usual reports are mostly useless. I know exactly what I am talking about , I got threats like TO frequently , for genuine items!!! , actual removals happened very rarely , maybe on 1 out of 20-30 threats

that is also logical because otherwise everyone would be removing listings to get rid of competition

[SaiJin]

Originally Posted by ebabe

Yes, for the last hour I have been pondering if I should remove the listing or not, but at the same time thinking I should stand my ground. But IF, eBay did remove the listing, of course the items that have not been posted yet would get a refund, but what about buyers who have already had their item?

No on the refund.

and

BIG F'ING NO on you shutting your listing down.
This mother ^%&*( who is harassing you can go to hell.

Your items are real right? And you got papers to prove that?

If I were you I'd be on the phone with my eBay account manager and have them look into this individual.

I F'ing hate people like these. Small brain and can only think of puny little things.

[ebabe]

Originally Posted by SaiJin

No on the refund.

and

BIG F'ING NO on you shutting your listing down.
This mother ^%&*( who is harassing you can go to hell.

Your items are real right? And you got papers to prove that?

If I were you I'd be on the phone with my eBay account manager and have them look into this individual.

I F'ing hate people like these. Small brain and can only think of puny little things.

Without revealing what I'm selling, the product is generic, there is no brand attached to the product, nor do I state that the item is of a certain brand. im 99% sure the eBay user who sent me the message is a competitor, im one of about 10 others selling this certain product. Unlikely that some random person on eBay would care about my listing that only has about 40 sales over a month, this person is a competitor.I'm taking business away from them. And by your reply, it seems like you have come across the same problems before?

[rsot]

These kind of ppl try to prey on weaker sellers who don't the platform well - you're better than that

[Roy3805]

Originally Posted by murdered_by_ebay

that happens only if VERO reports , usual reports are mostly useless. I know exactly what I am talking about , I got threats like TO frequently , for genuine items!!! , actual removals happened very rarely , maybe on 1 out of 20-30 threats

that is also logical because otherwise everyone would be removing listings to get rid of competition

My friend is having a nightmare with his listing’s getting taken down. His competitors are purposely reporting his listings for counterfeit and taking them down. He is doing the same thing to his competitors and he’s successfully taking theirs down as well. So I know your listing can get reported and eBay will take them down and eBay doesn’t seem to care

[rsot]

sounds like a rough sale nice for your friend Roy3805

[ebabe]

Originally Posted by Roy3805

My friend is having a nightmare with his listing’s getting taken down. His competitors are purposely reporting his listings for counterfeit and taking them down. He is doing the same thing to his competitors and he’s successfully taking theirs down as well. So I know your listing can get reported and eBay will take them down and eBay doesn’t seem to care

Guess it all depends on the circumstance

Also, it looks like you're located in the U.S. , I lived there for 20 years, and first started using eBay in 2002. I feel that eBay U.S. might have different policy's then eBay UK? I know they are not exactly the same when it comes to certain policy's

[Roy3805]

Originally Posted by ebabe

Guess it all depends on the circumstance

Also, it looks like you're located in the U.S. , I lived there for 20 years, and first started using eBay in 2002. I feel that eBay U.S. might have different policy's then eBay UK? I know they are not exactly the same when it comes to certain policy's

I think it’s all the same.

[Hank]

Roy is 100% correct. If I wanted to take down a competitor I could very easily do so. No VERO required.

And if you don't take down the listing I'll simply buy them via multiple accounts and destroy you that way. We see cases of both on here all to often.

I speak from experience, I've been on the receiving end and lost accounts through it and I've also dished it out.

Here's a simple example.

I list a counterfeit Rolex for $100.

A dozen genuine normal buyers report it. It's gone, eBay wont wait for Rolex to spot it, they rely on their 'community' to help.


I'm not telling you what to do one way or the other. If they're low level chancers who go no further than threatening messages then you'll be fine. If its a determined troublemaker who knows the system then you're in trouble. Your call.


Forgot to answer your initial question, no your sales/buyers will not automatically be refunded if a listing is taken down.

[ebabe]

Originally Posted by Hank

Roy is 100% correct. If I wanted to take down a competitor I could very easily do so. No VERO required.

And if you don't take down the listing I'll simply buy them via multiple accounts and destroy you that way. We see cases of both on here all to often.

I speak from experience, I've been on the receiving end and lost accounts through it and I've also dished it out.

Here's a simple example.

I list a counterfeit Rolex for $100.

A dozen genuine normal buyers report it. It's gone, eBay wont wait for Rolex to spot it, they rely on their 'community' to help.


I'm not telling you what to do one way or the other. If they're low level chancers who go no further than threatening messages then you'll be fine. If its a determined troublemaker who knows the system then you're in trouble. Your call.


Forgot to answer your initial question, no your sales/buyers will not automatically be refunded if a listing is taken down.

It's been about 48 hours since I believe the listing was reported, so far the listing is still up. How long would it take for eBay to act if they wanted to act?

[rsot]

Could be weekend delay at play?

[murdered_by_ebay]

Originally Posted by ebabe

It's been about 48 hours since I believe the listing was reported, so far the listing is still up. How long would it take for eBay to act if they wanted to act?

they will not act because someone reported , it could be a limited percentage of cases where reports lead to removal but most reports go completely empty

ebay react mostly if the seller has already had other warnings but with an established seller and clean complaint history they would not react to such requests , be it one or many requests

[doowoovey]

If its indeed legit and you have the docs to prove buying from legit sources, you have nothing to worry about.

You have to think about the fact that there are many ^$£"s on ebay who wrongfully report competitor listings to a single person doing so wont get them to take it down. I know Amzn to have done this in the past, but i think they've evolved their systems.