How are customers able to open up RETURNS after the deadline of 30 days??

[superduper1]

Ive just had a return case through ebay...THREE MONTHS After Sale??

This is direct through ebay and not even paypal or chargeback

does anybody know the magic?

[mrsalexia]

what was the reason for return ? Give more information, was the return automatically approved by ebay or you manually? whats your settings on returns on your listing?

[superduper1]

private seller
approved 30 day returns
seller in another country

[SaiJin]

Originally Posted by mrsintegra

what was the reason for return ? Give more information, was the return automatically approved by ebay or you manually? whats your settings on returns on your listing?

return or no return policy customers can still open a case.

[SaiJin]

Originally Posted by superduper1

Ive just had a return case through ebay...THREE MONTHS After Sale??

This is direct through ebay and not even paypal or chargeback

does anybody know the magic?

I could be wrong but I believe ebay extended the return window to 90 days.
Yes, it's ridiculous.

[rsot]

Originally Posted by SaiJin

I could be wrong but I believe ebay extended the return window to 90 days.
Yes, it's ridiculous.

Agreed - ridiculous

[MarkLorence]

I think that if some buyers are able to open a claim after a certain periiod is not affecting, it can stay open and there is no the option to ask for eba y help

[agent006140]

Ebay has a 30 days moneyback policy for buyer,after 30 days,buyer is on his own to dispute or return the item.

[james_112233]

They can open it but eBay won't intervene. I had it happen to me the money back guarantee does not apply after 30 days don't worry about it.

[Blasko]

Originally Posted by MarkLorence

I think that if some buyers are able to open a claim after a certain periiod is not affecting, it can stay open and there is no the option to ask for eba y help

True 😁👍

[ebabe]

Originally Posted by james_112233

They can open it but eBay won't intervene. I had it happen to me the money back guarantee does not apply after 30 days don't worry about it.

Yeah, this seems about right

[mrsalexia]

maybe reduce your return window to 14 days aswell ?

[superduper1]

Originally Posted by mrsalexia

maybe reduce your return window to 14 days aswell ?

Great idea. Forgot about that. WONDERFUL!.....

but

Remember Ebay has automatic 30 day to cover themselves long distance?

[agent006140]

Ebay money back guarantee for 30 days only if buyer cannot reach an agreement with the seller.

[Delta1]

So I'm guessing the 14 day one is just for show? Either way, I try to keep buyers happy. I know they can do a chargeback if they wanted to.

[agent006140]

Filing chargeback is not that common in other countries,in fact some one from S AFrica said there is no such thing as chargeback????????