3 day VERO restriction?

[martyjump]

Got a VeRO takedown which I suspect isn't legitimate and is from a competitor. I won't get into the details of that but there are reasons to suspect.

Anyway, I get the standard takedown notice and at the end of it says this:

"Listings that don't follow this policy in the future will be removed. In addition, there will be a temporary 3-day restriction placed on your account, and your other listings will be hidden from search during this period. All fees paid or payable for listings that are removed and/or hidden from search will not be refunded or otherwise credited to your account. This determination was made by a customer service agent."

It also said "Because we have notified you about this policy previously, we want to give you this final warning."

Which I initially took as I currently have a 3 day restriction on the account. But when I search my items from other accounts, they still come up in the searches and I am continuing to make sales and the traffic for today was normal (no decrease)

So am I currently in the 3 day restriction or are they saying that is what happens next?

[solefoodbk]

From my experience usually it starts with 24 hours, or 3 days -> 7 days -> 30 days … if you repeat offense after 30 days you’ll get suspended. I never tested it enough but I know after a certain period of time it resets. If you think it’s a competitor just make sure they’re not able to continue to do it otherwise they’ll get your account suspended.

[rsot]

OP, just to clarify - have you had account restrictions before? It seems that the restriction will happen next time - if you're listings are still active....you're putting account health at risk

[Mr_Blue_Sky]

Originally Posted by martyjump

Got a VeRO takedown which I suspect isn't legitimate and is from a competitor.

Only a VeRo member can take down a listing via VeRo. If so it will say so, and who, in the message to you.

If it is a competitor reporting you then it will not say who or why.

[martyjump]

Originally Posted by rsot

OP, just to clarify - have you had account restrictions before? It seems that the restriction will happen next time - if you're listings are still active....you're putting account health at risk

No restrictions before, no.

[martyjump]

Originally Posted by Mr_Blue_Sky

Only a VeRo member can take down a listing via VeRo. If so it will say so, and who, in the message to you.

If it is a competitor reporting you then it will not say who or why.

That's the thing about it. It has no contact email or info for the VeRO complaints.

I would file a counter notice but not sure if i want my info in the hands of a dirtball competitor.

[yobar]

Originally Posted by martyjump

Got a VeRO takedown which I suspect isn't legitimate and is from a competitor. I won't get into the details of that but there are reasons to suspect.

Anyway, I get the standard takedown notice and at the end of it says this:

"Listings that don't follow this policy in the future will be removed. In addition, there will be a temporary 3-day restriction placed on your account, and your other listings will be hidden from search during this period. All fees paid or payable for listings that are removed and/or hidden from search will not be refunded or otherwise credited to your account. This determination was made by a customer service agent."

It also said "Because we have notified you about this policy previously, we want to give you this final warning."

Which I initially took as I currently have a 3 day restriction on the account. But when I search my items from other accounts, they still come up in the searches and I am continuing to make sales and the traffic for today was normal (no decrease)

So am I currently in the 3 day restriction or are they saying that is what happens next?

When you receive this email, it is assumed that ebay has removed your listing and gives you a 3-day suspension.. ebay never gives you a notice.. the notice is always a 3-day VeRo email, on the other hand things It works like this:
3 days
7 days
10 days
in theory without sales of anything...
but sometimes the final limitation simply arrives before you get the first 3 days

[rsot]

Originally Posted by yobar

but sometimes the final limitation simply arrives before you get the first 3 days

this is true - sometimes the whole step-process is jumped to a final suspension

[aly]

Originally Posted by yobar

When you receive this email, it is assumed that ebay has removed your listing and gives you a 3-day suspension.. ebay never gives you a notice.. the notice is always a 3-day VeRo email, on the other hand things It works like this:
3 days
7 days
10 days
in theory without sales of anything...
but sometimes the final limitation simply arrives before you get the first 3 days

If eBay restricts your account for 3 days without being able to sell that one, does the mark disappear over time or does it remain permanently?

[rsot]

Originally Posted by aly

If eBay restricts your account for 3 days without being able to sell that one, does the mark disappear over time or does it remain permanently?

i'm not sure about this one - decade ago, there was a time that it seems to have disappeared but i'm not sure if it is rougher now - perhaps other ppl with recent experience can comment

[agent006140]

It is not possible to keep every listing on one computer,Ebay will group listings by geographic location,categories on different computers,if you still see your listings active ,wait a few hours and see if this is still the case.

[Freakzilla]

From experience you normally get an educational warning, then the initial policy breach, then the 3 day, 7 day and 10 day restrictions before suspension. They do fall off after a period of time. Normally around 6 months.

I may not of worded everything perfectly above, but it's the jist of it.

[martyjump]

Originally Posted by Freakzilla

From experience you normally get an educational warning, then the initial policy breach, then the 3 day, 7 day and 10 day restrictions before suspension. They do fall off after a period of time. Normally around 6 months.

I may not of worded everything perfectly above, but it's the jist of it.

This seems to be the current policy. It used to be 3 months, sometime before that a year and now seems to be 6 months.

[martyjump]

So they gave me a "final warning" saying next violation would be a 3 day suspension.

It's a bogus vero claim and I am appealing it.

[vesania]

Originally Posted by martyjump

So they gave me a "final warning" saying next violation would be a 3 day suspension.

It's a bogus vero claim and I am appealing it.

Truthfully it isn't worth trying to appeal. It is going to get taken down again.

To many instances on other forums where people appeal, win, relist, gets taken down, restriction, suspension, etc.

If your account is solid, avoid it. Try to offload that elsewhere like Mercari, Facebook marketplace or any other platform.

eBay has been a pain in the ass when it comes to BS removals.

[rsot]

Originally Posted by vesania

Truthfully it isn't worth trying to appeal. It is going to get taken down again.

To many instances on other forums where people appeal, win, relist, gets taken down, restriction, suspension, etc.

If your account is solid, avoid it. Try to offload that elsewhere like Mercari, Facebook marketplace or any other platform.

eBay has been a pain in the ass when it comes to BS removals.

agree here - even if you appeal without solid documentation, there may be a worse decision on the acount....just treading carefully here