Question and possibly a warning for inauthentic issues?

[user3657]

I had a buyer take down a listing with his return request, I successfully sent in my docs and Amazon removed the mark, but I charged a restocking fee especially since it was shipped next day air, and he kept using those key words in messages to me because I didn't issue a full refund and it triggered it again, and Amazon took the listing down for a second time, I had to send in the documents...for the same order?

Amazon is not smart enough for this? Now I am concerned that even though it is the same order and same customer Amazon has marked my account with these violations permanently?!

I mean the listing is back up again but this guy could possibly do more damage?!

[aria7]

On what grounds did you charge a re-stock fee?



Anyway, to answer your question then yes, they can potentially get your account closed down, easy to do if you've got a mind to attack someone knowing the seller can't block you.

[murdered_by_ebay]

if listing gets reinstated the strike remains , in case of new removals it will be taken into account. keywords are bots in action , they do not know anything about any reinstatement of listings

[agent006140]

what does AMzN have to say about partial refund,when it comes to shipping fee?

[rsot]

Yes, buyer could do more damage since there is no blocking feature - the restocking fee could irritate the buyer and make him go on a vendetta...

[agent006140]

if the item is not authentic,you should not or cannot charge a restocking fee

[OldTom]

Not sure on how it differs in the US to the UK and how acceptable it is to apply restocking fees, but there is no way on earth I would apply one (in the UK) on Amazon sales given the trouble it can bring from either Amazon themselves or, as the posters above have mentioned, from a buyer who you've angered over what I'm guessing is a few dollars.

If I could buy my way out of it then I would, don't put your misplaced principles or greed before your account.

[user3657]

Originally Posted by aria7

On what grounds did you charge a re-stock fee?



Anyway, to answer your question then yes, they can potentially get your account closed down, easy to do if you've got a mind to attack someone knowing the seller can't block you.

I charged a 20% restocking fee and did not refund the next day shipping fee of
$45. I took it as a normal return that was opened, which adheres to Amazon's written policy. My item is legitimate straight from the manufacturer..it was just some clown playing around saying my item was ⊗⊗⊗⊗.

[user3657]

Originally Posted by agent006140

if the item is not authentic,you should not or cannot charge a restocking fee

That's not even a question...

If I was selling ⊗⊗⊗⊗ I'd just shut the guy up and move on. Just someone not wanting to pay a restocking fee because they changed their mind..

[agent006140]

Originally Posted by OldTom

Not sure on how it differs in the US to the UK and how acceptable it is to apply restocking fees, but there is no way on earth I would apply one (in the UK) on Amazon sales given the trouble it can bring from either Amazon themselves or, as the posters above have mentioned, from a buyer who you've angered over what I'm guessing is a few dollars.

If I could buy my way out of it then I would, don't put your misplaced principles or greed before your account.

It sounds like that 20% restocking fee and the next day shipping fee which she did not refund is irking the buyer and she is being stalked,it is more than just a few dollars.

[rsot]

Originally Posted by user3657

I charged a 20% restocking fee and did not refund the next day shipping fee of
$45. I took it as a normal return that was opened, which adheres to Amazon's written policy. My item is legitimate straight from the manufacturer..it was just some clown playing around saying my item was ⊗⊗⊗⊗.

The buyer would be annoyed - 20% and a shipping fee of $45 is pricey...because of the shipping fee not being refunded, you might have had to waive that 20% stocking fee...

The buyer might be clowning around but he/she is clearly irked...

[Papyrusman]

In principle, I totally agree with you. **** that guy.
Depending on account health, I might eat the cost.

[agent006140]

Since you get the item back,why not refund his 20% ,how long ago is the case,may be he has already moved on?

[SaiJin]

Originally Posted by user3657

I charged a 20% restocking fee and did not refund the next day shipping fee of
$45. I took it as a normal return that was opened, which adheres to Amazon's written policy. My item is legitimate straight from the manufacturer..it was just some clown playing around saying my item was ⊗⊗⊗⊗.

Unfortunately that's how amazon is....

If only we can block buyers on amazon like on eBay

[user3657]

Originally Posted by Papyrusman

In principle, I totally agree with you. **** that guy.
Depending on account health, I might eat the cost.

I think in the future I will just cave in and give a full refund. The over all picture is very scary that Amazon does not see this as one order and one customer taking the listing down over and over! That is really my concern, that the same order has caused two strikes on my account. It's not two different orders, it's one order.

Its really unfortunate because let's face it, 99% of these are customers trying to get something free, not paying a restocking fee, or a competitor.

I remember when I first joined aspkin many many moons ago, that many people were open about selling ⊗⊗⊗⊗ and trying to find ways around suspensions.

That's not me. I don't want to cave in to these bs customers but sometimes you have to. I got so many items not delivered this Christmas and I after I basically told them to pound sand we have to get the police involved not one of them opened a case, not one. They are mostly scammer customers.

[murdered_by_ebay]

on amazon it is better to give full refund , I have noticed on both ebay and amazon there are so called professional buyers , they are people who use various strategies to get money out of sellers , frequently it is other sellers

like for example asking for partial refunds and threating to make return or filing returns requests as non receipt , in some cases before an item arrived. or another classic is to file as damaged / counterfeit / incomplete in order to justify return and full refund

[OldTom]

Originally Posted by agent006140

It sounds like that 20% restocking fee and the next day shipping fee which she did not refund is irking the buyer and she is being stalked,it is more than just a few dollars.

IMO it is madness to charge a re-stocking fee on Amazon. The best I could dare keep is the different between the standard shipping cost and the enhanced charge. Even then I wouldn't dream of it.

Like I said, in the bigger scheme of things it is a few dollars.

I sort of understand why this buyer has turned on them, I might be tempted to do the same my self if all I'd done is exercise my rights to return an item without unwarranted loss.

Lesson learned for OP and anyone else reading this. Don't put your feelings or greed before your account.

[SaiJin]

Originally Posted by user3657

I think in the future I will just cave in and give a full refund. The over all picture is very scary that Amazon does not see this as one order and one customer taking the listing down over and over! That is really my concern, that the same order has caused two strikes on my account. It's not two different orders, it's one order.

Its really unfortunate because let's face it, 99% of these are customers trying to get something free, not paying a restocking fee, or a competitor.

I remember when I first joined aspkin many many moons ago, that many people were open about selling ⊗⊗⊗⊗ and trying to find ways around suspensions.

That's not me. I don't want to cave in to these bs customers but sometimes you have to. I got so many items not delivered this Christmas and I after I basically told them to pound sand we have to get the police involved not one of them opened a case, not one. They are mostly scammer customers.

Most customers are good. Only the few are troublemakers.

As long as your wins are a lot higher than your losses, I'd say bite the emotional bullet, refund them and you keep making a lot of $