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  #1  
Old 04-07-2026
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Default PayPal - We’re having trouble making sure it’s you - Please Help me

Hi guys hope your all well

I’ve had PayPal for over 8 years never had a problem before

I use it often

I tried making a payment 2 weeks ago and made 4 payments to the same
Person overseas

Last week I was getting a message ‘We’re having trouble making sure it’s you’ when I tried to pay anyone at all even Freinds off mine. I’ve been at home, same device same WiFi, paid the account again today as a test off £5 and it worked but when I tried to send £150 it didn’t work again had the same
Issue


I’ve waited 24-72 hours and cleared cookies etc. even calling PayPal I passed any verifications but same issue. Is it a glitch ? I will
Try again maybe 24-72 hours of it helps

Why does it happen and what’s the fix?

Thanks for taking time out to reply And help me
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  #2  
Old 04-07-2026
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Default Re: PayPal - We’re having trouble making sure it’s you - Please Help me

1st q: what is the source of payment? pp funds or gc or bank or...?
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  #3  
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Default Re: PayPal - We’re having trouble making sure it’s you - Please Help me

I’m using my debit card that’s attached. I’ve paid the person Before. Usually when it works I get to choose the card I want to use and how I want to pay - goods or friends family etc. but when it doesn’t work. Once I enter the amount and click send that’s when the message comes up saying we’re having trouble making sure it’s you - at that point I can’t even get to the card option bit
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  #4  
Old 04-07-2026
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Default

were you trying to send via friend and family?
You used the word 'paid that person',is that a payment for goods and services?

PAYPAL has a Friend and Family abuse policy,as it does not make any money off such payment.
In USA,we can use ACH -sending money from one bank account to another bank account and it is free.

you better call its customer service

Quote:
Originally Posted by Turtle007 View Post
Tried no help,
what did they tell you?
Are you sending small amount ,round number?
are those 'friends' of yours have established Paypal accounts?Do they use their Paypal account to run a business?

Quote:
Originally Posted by Turtle007 View Post
I sent £5 today before it stopped

Other day I send £200 I just need to pay £150

Everyone’s established and been using for years
are these recipients sellers ,are they taking your money to buy something,??
are they really your friend and family?
PAYPAL does not make money ,may be there is a max number of times you can use such free service,??
Go to Paypal buyer/seller forum and ask

Quote:
Originally Posted by Turtle007 View Post
Yeah I’ve had for like 9 years verified and confirmed, seller is overseas but I’ve paid him many times before
.
seller>
so you are not using friend and family?
but goods and services?Then it could be your seller??

Quote:
Originally Posted by SaiJin View Post
what the.... this is bizzarre.

I can only think that perhaps the receivers' account has been flagged f yours is in perfect order
No,it is his account which has been flagged as he tried to send payment to ten different accounts.
what are the payments for>
There are some goods and services which are not allowed ,eg cigarettes.

Are you dropshipping or playing retail arbitrage,is the recipient in China?
are you selling those 'trainers' and as soon as you receive payment,you place order with this overseas vendor?
Paypal has restricted accounts in the past !

Something is wrong with her account as she tried to make payments to ten different sellers and payment refused.
These sellers have no problem accepting payments from other Paypal members.

So you cannot send payment to sellers?
Do you have problem receiving payments from buyers?
Do you have other Paypal accounts?
You are paying with your bank debit card,is there a problem with that card or the bank which issued this card?
Has this card been registered with other Paypal account>

Quote:
Originally Posted by Turtle007 View Post
I’m using my debit card that’s attached. I’ve paid the person Before. Usually when it works I get to choose the card I want to use and how I want to pay - goods or friends family etc. but when it doesn’t work. -

'
Once I enter the amount and click send that’s when the message comes up saying we’re having trouble making sure it’s you - at that point I can’t even get to the card option bit
You enter amount,and click send before you choose the method of payment?
I thought you have to choose method of payment FIRST before you click send?
Unless UK is different?
try a different form of payment like credit card or transfer some fund to your paypal account

Last edited by TGMT²; 04-20-2026 at 03:13 PM. Reason: merged for post count cheating!
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  #5  
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Default Re: PayPal - We’re having trouble making sure it’s you - Please Help me

Sorry I’m new here on here. I paid via goods and services

But even when I try to pay actual friend and family it does the same thing
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  #6  
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Default Re: PayPal - We’re having trouble making sure it’s you - Please Help me

I’ve sent via goods and services and that’s my intention behind sending these payments for goods. I’ve paid this seller before but for some reason I can’t pay anyone at all
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  #7  
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Default Re: PayPal - We’re having trouble making sure it’s you - Please Help me

Seller is oversea and PayPal goods services is the best way to
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  #8  
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Default Re: PayPal - We’re having trouble making sure it’s you - Please Help me

Quote:
Originally Posted by agent006140 View Post
you better call its customer service
Tried no help,
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  #9  
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Default Re: PayPal - We’re having trouble making sure it’s you - Please Help me

Quote:
Originally Posted by agent006140 View Post
what did they tell you?
Are you sending small amount ,round number?
are those 'friends' of yours have established Paypal accounts?Do they use their Paypal account to run a business?
I sent £5 today before it stopped

Other day I send £200 I just need to pay £150

Everyone’s established and been using for years
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  #10  
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Default Re: PayPal - We’re having trouble making sure it’s you - Please Help me

They said my account is fine, no limitations but it won’t work to anyone now
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  #11  
Old 04-07-2026
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Default Re: PayPal - We’re having trouble making sure it’s you - Please Help me

Quote:
Originally Posted by Turtle007 View Post
They said my account is fine, no limitations but it won’t work to anyone now
Is your account verified and confirmed?
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  #12  
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Default Re: PayPal - We’re having trouble making sure it’s you - Please Help me

Quote:
Originally Posted by SaiJin View Post
Is your account verified and confirmed?
Yeah I’ve had for like 9 years verified and confirmed, seller is overseas but I’ve paid him many times before
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  #13  
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Default Re: PayPal - We’re having trouble making sure it’s you - Please Help me

No I don’t use f&f only goods and services
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  #14  
Old 04-08-2026
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Default Re: PayPal - We’re having trouble making sure it’s you - Please Help me

Is the issue only with that particular overseas seller? If so, there could be an issue with that account and not yours...
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  #15  
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Default Re: PayPal - We’re having trouble making sure it’s you - Please Help me

Quote:
Originally Posted by rsot View Post
Is the issue only with that particular overseas seller? If so, there could be an issue with that account and not yours...
No it’s with everyone I try to pay, I don’t know if it’s a security glitch that resets eventually
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  #16  
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Default Re: PayPal - We’re having trouble making sure it’s you - Please Help me

Now says this payment has been refused but says it to over 10 different accounts I’ve tried even close friends I try to pay be goods service
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  #17  
Old 04-08-2026
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Default Re: PayPal - We’re having trouble making sure it’s you - Please Help me

Quote:
Originally Posted by Turtle007 View Post
Yeah I’ve had for like 9 years verified and confirmed, seller is overseas but I’ve paid him many times before
what the.... this is bizzarre.

I can only think that perhaps the receivers' account has been flagged f yours is in perfect order
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  #18  
Old 04-09-2026
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Default Re: PayPal - We’re having trouble making sure it’s you - Please Help me

Quote:
Originally Posted by Turtle007 View Post
No it’s with everyone I try to pay, I don’t know if it’s a security glitch that resets eventually
Hmm really feels that there is something on the backend that pp is not telling you about...might be time to start building a backup
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  #19  
Old 04-10-2026
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Default Re: PayPal - We’re having trouble making sure it’s you - Please Help me

Quote:
Originally Posted by agent006140 View Post
No,it is his account which has been flagged as he tried to send payment to ten different accounts.
what are the payments for>
There are some goods and services which are not allowed ,eg cigarettes.
No it’s not from that at all. I tried paying one account for goods and services

Once it wasn’t working I started trying others to make sure it wasn’t the receiving account as they’ve received from
Others
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  #20  
Old 04-10-2026
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Default Re: PayPal - We’re having trouble making sure it’s you - Please Help me

Quote:
Originally Posted by agent006140 View Post
May I ask what you are paying for-what is the nature of physical goods /service?
Some trainers
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  #21  
Old 04-11-2026
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Default Re: PayPal - We’re having trouble making sure it’s you - Please Help me

Quote:
Originally Posted by Turtle007 View Post
Some trainers
Branded shoes can be dangerous to sell
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  #22  
Old 04-11-2026
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Default Re: PayPal - We’re having trouble making sure it’s you - Please Help me

Quote:
Originally Posted by rsot View Post
Branded shoes can be dangerous to sell
Who said they’re branded?
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