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  #1  
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Default Uk ebay account need a text to log in

UK EBAY ACCOUNT NEED A TEXT TO LOG IN.
I used this UK account for a year,
now i can't login it , because i use a new phone.
it asked me to text ***80 my old phone number, and the phone number suspended , no service.

who can help me ? i will pay you ! HELP HELP !
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Default Re: Uk ebay account need a text to log in

Try to verify your account and add a new number. Upload your documents and take a selfie. If it's a stealth account, it can be quite challenging. Good luck!
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  #3  
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Default Re: Uk ebay account need a text to log in

If it's stealth, it's a different situation.

What you need to do is request them call you on your NEW phone number that you will be linking with your eBay account.

Ask them to let you speak to a manager, and tell them that their Selfie verification page does not work.
Insist and demand on them changing the phone number over the phone, and they eventually do it.

It does take a few attempts sometimes though keep that in mind. Originally they will deny your request, but make sure they transfer you to a higher department.
Demand they let you speak to a manager.
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Default Re: Uk ebay account need a text to log in

Difficult situation but dsdom has given you a straight on solution.
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Default Re: Uk ebay account need a text to log in

the account is toast with high probability as they are supposed to change the phone but most of the time they refuse to do it and do not allow verification too
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Default Re: Uk ebay account need a text to log in

Quote:
Originally Posted by murdered_by_ebay View Post
the account is toast with high probability as they are supposed to change the phone but most of the time they refuse to do it and do not allow verification too
They allow to change the number through verification.
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Default Re: Uk ebay account need a text to log in

Quote:
Originally Posted by Nimble View Post
They allow to change the number through verification.
they do but verification page does not work and customer support does not allow to change it too , I don't know of it is on all accounts but it is a recurring issue for sure
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Default Re: Uk ebay account need a text to log in

Should I call support if it will solve the problem? Or is it just verification?
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Default Re: Uk ebay account need a text to log in

I just told you what to do and how to fix it.
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Default Re: Uk ebay account need a text to log in

Quote:
Originally Posted by murdered_by_ebay View Post
they do but verification page does not work and customer support does not allow to change it too , I don't know of it is on all accounts but it is a recurring issue for sure
Verification page works, but they ask for selfie with the document, it's doable but requires intricate steps, dsdominators has suggested the best non technical workaround, have to keep calling in and not give up.
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  #11  
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Default Re: Uk ebay account need a text to log in

You have to call them there is no other solution. I have encountered this problem many times in the past by not checking my eBay account for several months.
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Default Re: Uk ebay account need a text to log in

Quote:
Originally Posted by Rodrigue7 View Post
You have to call them there is no other solution. I have encountered this problem many times in the past by not checking my eBay account for several months.
And working out fine for you each time?
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  #13  
Old 2 Weeks Ago
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Default Re: Uk ebay account need a text to log in

Account is Gone if its stealth as u cant do the selfie so move on
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  #14  
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Default Re: Uk ebay account need a text to log in

I don't see where OP mentions if the account is stealth...hoping for an update from OP
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Default Re: Uk ebay account need a text to log in

Contact eBay support directly and explain that you no longer have access to the old number.
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