A threat for my new account (Amazon)

[madman]

Hello,

My seller's account is just a few days away from walking out of the 30 days review period.

I've got 100% feedback. However, I sold to a used DVD to someone who didn't like the DVD and asked to return and get a refund.

I promptly emailed her back saying, sure ship it back and I give you full refund.

I was wondering if I did refund her then my performance will be dragged down even this is the only one I had to refund.

Just wonder if there is any way I can work things out and get pass the 30 days review.
I only have a few days away, but this **** happened, what should I do?

Please help me out here.

appreciate it.

[123]

refunds dont matter

[The Don]

Refund it. It's best to just refund, lost money and keep your reputation and account

[pod]

Originally Posted by madman

I promptly emailed her back saying, sure ship it back and I give you full refund.

You did the right thing. Taking a return is not bad, it shows you are looking out to keep a customer happy. If half your stuff was coming back that would be one thing, but you are ok here

[madman]

Thanks for everybody's response here:-)

If I remember correctly, amazon measure seller's return rate.

if I get this item returned and I refund the buyer, my return rate will be about 5% based on the volume I sold so far, would that trigger a review from amazon?

this is a real account, my only account there.

[jeffweico]

Originally Posted by madman

Thanks for everybody's response here:-)

If I remember correctly, amazon measure seller's return rate.

if I get this item returned and I refund the buyer, my return rate will be about 5% based on the volume I sold so far, would that trigger a review from amazon?

this is a real account, my only account there.

I can't say for sure (Amazon is a little more mysterious than eBay) but I don't think they will hold it against you this early in the game. If your SUSTAINED retrun rate were that high, then I would be worried.

The first time I was selling on Amazon I had my 8th order returned. I was also worried. But they never said anything about it. It was a DVD box set. The return reason was that it was purchased as a gift, but the recipient already had one. So, that was not like a complaint about a defective or counterfeit product.

Unless the buyer has accused you of selling a ⊗⊗⊗⊗ or a defective product, I wouldn't worry too much. And even if defective, it WAS listed as used, after all.

With Amazon there is no 100% certainty, but you should be OK.

[AmazonSeller]

Send them a cheque, dont refund using Amazon. Then Amazon wont even have a record of it being a refund, but more importantly your seller stats will be 100%.

[dennisjaneway]

And when he says, i dont received the check and opened a A-Z Claim?

Then he can screw you twice?!

I would think about that!

[madman]

what about a cashier's check? send with tracking number?

I can't believe someone kept DVD for a week then wanted to return.

I can see why we are here to help each other out.

[dennisjaneway]

Amazon says the money must transfered through their Payment System.

Or we are responsible for all Fees and Charges!

[Recherché]

For items costing $100 dollars or more I refund through amazon. All orders less that amount I let customer know I will send money order. That has happened about a dozen times or so the last year with no problems.

[rsot]

You lasted a year? Wow - props to you.

[nobody999]

Originally Posted by AmazonSeller

Send them a cheque, dont refund using Amazon. Then Amazon wont even have a record of it being a refund, but more importantly your seller stats will be 100%.

but some bad buyers may also file a a-z guarantee and get an extra refund AND the prodcut