someone can give me a hand with this email I received

[MERMAID]

someone can give me a hand with this email?

Sir/Madam

We are the proprietors of all copyright in a literary/artistic/musical work entitled Cinderella. We have reserved all rights to Cinderella which was first expressed in material form in 1950.

It has come to our attention that you are listing for sale counterfeit Disney Cinderella dvd's which are identical/substantially similar to our copyrighted Work. Permission was neither asked nor granted to reproduce our material and your listing therefore constitutes infringement of our rights. In terms of the Copyright Statutes, we are entitled to an injunction against your continued infringement.

In the circumstances, we demand that you immediately:

1. remove all infringing content from the Amazon Marketplace and notify us in writing that you have done so;
2. immediately cease the use and distribution of copyrighted material;

If you fail to respond to this notice we will work together with Trading Standards to ensure prosecution.

Peter Walker (Copyright Infringement, Disney UK)

[ovidiu]

First off, are they ⊗⊗⊗⊗ or real?

[Melissa1971]

How did he get your email? Sounds like an imposter

[ebayism]

Sir/Madam

We are the proprietors of all copyright in a literary/artistic/musical work entitled Cinderella. We have reserved all rights to Cinderella which was first expressed in material form in 1950.

It has come to our attention that you are listing for sale counterfeit Disney Cinderella dvd's which are identical/substantially similar to our copyrighted Work. Permission was neither asked nor granted to reproduce our material and your listing therefore constitutes infringement of our rights. In terms of the Copyright Statutes, we are entitled to an injunction against your continued infringement.

In the circumstances, we demand that you immediately:

1. remove all infringing content from the Amazon Marketplace and notify us in writing that you have done so;
2. immediately cease the use and distribution of copyrighted material;

If you fail to respond to this notice we will work together with Trading Standards to ensure prosecution.

Peter Walker (Copyright Infringement, Disney UK)

Hmm, in general you would receive a letter in the mail from the company stating the above.

If you do receive the letter then they are probably the real deal. If you get the letter best off to sign and send back. IMO

[ovidiu]

On a second look, the email does read suspiciously like the work of someone not particularly familiar with grammatical conventions. The real question, unanswered so-far, is are the items ⊗⊗⊗⊗? If they aren't, what do you have to worry about?

[123]

Probably a scare tactic so you got to decide what you want to do, no one can give you the perfect answer. Especially if your buying them from dhgate.

[MERMAID]

this looks like genuine., I do not understand because this one, and no other dvd disney

[GreenBean]

Well it's not. Disney is very very particular with the grammar and speaking used in any and all forms of communications. There's an error here Disney Cinderella dvd's
Grammatically wrong.

Give me 10 minutes & I'll post some more info

[GreenBean]

MERMAID:

Has that email got any company numbers on it? Anything like 00530051? That is the company number for Disney UK. My understanding is that any correspondence must quote a ratified comany number.
Keep the email as its headers can be checked in an attempt to confirm authenticity

[Dire]

I had a similar situation. I did not ignore such email, i forwarded it to amazon asking if that seller was eligible to email such stuff to me as long as i was 100% sure that i didn't break amazon policy. Amazon promised to investigate my query and to let me know if i had to cancel my listing or could keep selling. But i got blocked soon without any notice. That competitor who email the threat to me complained to amazon as well. Here is the message from him:

-------------------------------------------------
Dear seller,

I am emailing to inform you that you have listed your item on a product which is branded by our trademarked brand.
We are the creator of the unique ASIN and the product or packaging has been branded with our logo.
Under Amazon rules sellers who list on an advert created by another seller have to be a 100% match. This is not possible as your item is not branded like ours. Your listing also is in breach of our trademark.
I therefore request that your advert be removed from this ASIN today. If it is not I will reluctantly have to report this to Amazon and they will remove it on my behalf for infringement. If a seller is removed 3 times this leads to a 30 day suspension.
This message is sent without prejudice.

Regards,

----------------------------------------------

The thing is that his "unique" listing was available for other sellers, its description DID NOT say anything about their "branded logo on product", I had 100% authentic goods which matched this listing's description. After i got blocked i contacted this seller asking for excuses and he agreed to let amazon know that all issues had been sorted between us. Amazon said they would take his approval into consideration but nothing positive happened. I contacted them again and got the following:
---------------------------------------
Dear Seller,

I apologize for the delay in my reply.
I would assure you that I forwarded all your email to Seller Performance Department.
I wish you the best resolution for your issue.
Thank you for selling on Amazon.co.uk

Did we successfully answer your question?

-------------------------------------------

Then i received usual confirmation of my permanent limitation. That was it.

So I do advise to stop selling under the listing where any seller believes you are going against his rights. Even if it is very annoying for you.

[MERMAID]

hi, this is the email I received

Peter Walker - Amazon Marketplace to me
show details 11:11 AM (13 hours ago)

Item: Cinderella (Special Edition) [DVD] [1950] [DVD] [ASIN: B000ANDA9K]

For Your Information: To help arbitrate disputes and preserve trust and safety, we retain all messages buyers and sellers send through Amazon.co.uk. This includes your response to the message below.

------------- Begin message -------------

Sir/Madam

We are the proprietors of all copyright in a literary/artistic/musical work entitled Cinderella. We have reserved all rights to Cinderella which was first expressed in material form in 1950.

It has come to our attention that you are listing for sale counterfeit Disney Cinderella dvd's which are identical/substantially similar to our copyrighted Work. Permission was neither asked nor granted to reproduce our material and your listing therefore constitutes infringement of our rights. In terms of the Copyright Statutes, we are entitled to an injunction against your continued infringement.

In the circumstances, we demand that you immediately:

1. remove all infringing content from the Amazon Marketplace and notify us in writing that you have done so;
2. immediately cease the use and distribution of copyrighted material;

If you fail to respond to this notice we will work together with Trading Standards to ensure prosecution.

Peter Walker (Copyright Infringement, Disney UK)

------------- End message -------------

We want you to buy with confidence whenever you purchase products on Amazon.com. Learn more about Safe Online Shopping (http://www.amazon.com/gp/help/customer/display.html?ie=UTF8&nodeId=10412241) and our safe buying guarantee (http://www.amazon.com/gp/help/customer/display.html?ie=UTF8&nodeId=537868)

[commMgrTok:A23FN7CNF5VFM8]

que deberia hacer? normalmente cuendo recibo este tipo de email saco el producto que me dicen que saque, o vendo 1 o 2 en cada cuenta normalmente dentro de 24 horas y luego lo saco de mi inventory, estaba pensado en crear una invoice diciendo que mis dvds son autenticos, pero en realidad son ⊗⊗⊗⊗!!!, algun consejo que me puedo dar?
y alguna guia que me pueda dar para futuras compras en dhgate.com para luego reseller?? muchas gracias.


what should i do? normally when I get this kind of email I remove this listing, or sell 1 or 2 in each account usually within 24 hours and then take it out of my inventory, was designed to create an invoice saying my DVDs are authentic, but they are in fact ⊗⊗⊗⊗!, any advice that I can give or do?
and a guide you can give me for future purchases on dhgate.com and reseller then? thank you very much.


Peter Walker - Amazon Marketplace to me
show details 11:11 AM (13 hours ago)

Item: Cinderella (Special Edition) [DVD] [1950] [DVD] [ASIN: B000ANDA9K]

For Your Information: To help arbitrate disputes and preserve trust and safety, we retain all messages buyers and sellers send through Amazon.co.uk. This includes your response to the message below.

------------- Begin message -------------

Sir/Madam

We are the proprietors of all copyright in a literary/artistic/musical work entitled Cinderella. We have reserved all rights to Cinderella which was first expressed in material form in 1950.

It has come to our attention that you are listing for sale counterfeit Disney Cinderella dvd's which are identical/substantially similar to our copyrighted Work. Permission was neither asked nor granted to reproduce our material and your listing therefore constitutes infringement of our rights. In terms of the Copyright Statutes, we are entitled to an injunction against your continued infringement.

In the circumstances, we demand that you immediately:

1. remove all infringing content from the Amazon Marketplace and notify us in writing that you have done so;
2. immediately cease the use and distribution of copyrighted material;

If you fail to respond to this notice we will work together with Trading Standards to ensure prosecution.

Peter Walker (Copyright Infringement, Disney UK)

------------- End message -------------

We want you to buy with confidence whenever you purchase products on Amazon.com. Learn more about Safe Online Shopping (http://www.amazon.com/gp/help/customer/display.html?ie=UTF8&nodeId=10412241) and our safe buying guarantee (http://www.amazon.com/gp/help/customer/display.html?ie=UTF8&nodeId=537868)

[commMgrTok:A23FN7CNF5VFM8]

who is Peter Walker? is a Copyright Infringement, Disney UK)
or is a seller who email to scare me?

[MERMAID]

GreenBean™ no company numbers.

[MERMAID]

hi, this is the email I received

Peter Walker - Amazon Marketplace to me
show details 11:11 AM (13 hours ago)

Item: Cinderella (Special Edition) [DVD] [1950] [DVD] [ASIN: B000ANDA9K]

For Your Information: To help arbitrate disputes and preserve trust and safety, we retain all messages buyers and sellers send through Amazon.co.uk. This includes your response to the message below.

------------- Begin message -------------

Sir/Madam

We are the proprietors of all copyright in a literary/artistic/musical work entitled Cinderella. We have reserved all rights to Cinderella which was first expressed in material form in 1950.

It has come to our attention that you are listing for sale counterfeit Disney Cinderella dvd's which are identical/substantially similar to our copyrighted Work. Permission was neither asked nor granted to reproduce our material and your listing therefore constitutes infringement of our rights. In terms of the Copyright Statutes, we are entitled to an injunction against your continued infringement.

In the circumstances, we demand that you immediately:

1. remove all infringing content from the Amazon Marketplace and notify us in writing that you have done so;
2. immediately cease the use and distribution of copyrighted material;

If you fail to respond to this notice we will work together with Trading Standards to ensure prosecution.

Peter Walker (Copyright Infringement, Disney UK)

------------- End message -------------

We want you to buy with confidence whenever you purchase products on Amazon.com. Learn more about Safe Online Shopping (http://www.amazon.com/gp/help/customer/display.html?ie=UTF8&nodeId=10412241) and our safe buying guarantee (http://www.amazon.com/gp/help/customer/display.html?ie=UTF8&nodeId=537868)

[commMgrTok:A23FN7CNF5VFM8]

que deberia hacer? normalmente cuendo recibo este tipo de email saco el producto que me dicen que saque, o vendo 1 o 2 en cada cuenta normalmente dentro de 24 horas y luego lo saco de mi inventory, estaba pensado en crear una invoice diciendo que mis dvds son autenticos, pero en realidad son ⊗⊗⊗⊗!!!, algun consejo que me puedo dar?
y alguna guia que me pueda dar para futuras compras en dhgate.com para luego reseller?? muchas gracias.


what should i do? normally when I get this kind of email I remove this listing, or sell 1 or 2 in each account usually within 24 hours and then take it out of my inventory, was designed to create an invoice saying my DVDs are authentic, but they are in fact ⊗⊗⊗⊗!, any advice that I can give or do?
and a guide you can give me for future purchases on dhgate.com and reseller then? thank you very much.


Peter Walker - Amazon Marketplace to me
show details 11:11 AM (13 hours ago)

Item: Cinderella (Special Edition) [DVD] [1950] [DVD] [ASIN: B000ANDA9K]

For Your Information: To help arbitrate disputes and preserve trust and safety, we retain all messages buyers and sellers send through Amazon.co.uk. This includes your response to the message below.

------------- Begin message -------------

Sir/Madam

We are the proprietors of all copyright in a literary/artistic/musical work entitled Cinderella. We have reserved all rights to Cinderella which was first expressed in material form in 1950.

It has come to our attention that you are listing for sale counterfeit Disney Cinderella dvd's which are identical/substantially similar to our copyrighted Work. Permission was neither asked nor granted to reproduce our material and your listing therefore constitutes infringement of our rights. In terms of the Copyright Statutes, we are entitled to an injunction against your continued infringement.

In the circumstances, we demand that you immediately:

1. remove all infringing content from the Amazon Marketplace and notify us in writing that you have done so;
2. immediately cease the use and distribution of copyrighted material;

If you fail to respond to this notice we will work together with Trading Standards to ensure prosecution.

Peter Walker (Copyright Infringement, Disney UK)

------------- End message -------------

We want you to buy with confidence whenever you purchase products on Amazon.com. Learn more about Safe Online Shopping (http://www.amazon.com/gp/help/customer/display.html?ie=UTF8&nodeId=10412241) and our safe buying guarantee (http://www.amazon.com/gp/help/customer/display.html?ie=UTF8&nodeId=537868)

[commMgrTok:A23FN7CNF5VFM8]

who is Peter Walker? is a Copyright Infringement, Disney UK)
or is a seller who email to scare me?

[Melissa1971]

I agree with Greenbean, the email doesn't sound grammatically correct in more ways than one.

Yet I'd probably take it down. Not worth it.

[jeffweico]

This looks to me like a competitor who has come across the brilliant (in their own mind) idea to scare off other sellers by sending these emails.

GreenBean is absolutely correct about Disney being VERY PICKY about how they are perceived. Grammatical errors are unlikely to appear in ANY actual communication received from the real Disney.

Also, The letter states:

We are the proprietors of all copyright in a literary/artistic/musical work entitled Cinderella. We have reserved all rights to Cinderella which was first expressed in material form in 1950.

However, that is not true. While there is no doubt that the Walt Disney Company retains a valid copyright on the movie entitled "Cinderella" produced by them in 1950, the original story of Cinderella by Charles Perrault was published in 1697 and has been in the public domain for many, many years. The email you received sounds like it is claiming that the story of Cinderella was created and exclusively owned by Disney, which it was not.

I would have to believe that the REAL Walt Disney Company would use language in a letter that was more descriptive and referred to THEIR specific version of Cinderella.

Of course, I don't work for them, so I could be wrong. But this letter you received just smells like a competitor between 17-25 years old and not too bright, but who THINKS they are.

[Dire]

Guys, the point is that Mermaid will get suspended as soon as that competitor complains to support service. Amazon doesn't want to be involved into any suspicious things and it doesn't really matter whether his product is authintic with all proper rights attached or no. Just take a look at my story above. I've checked my records and found email from Amazon which explains their attitude to such cases as follows:
---------------------------
Dear Seller,

Amazon.co.uk believes that these matters are best dealt with directly between you and the party alleging infringement of intellectual property rights. We have no method of determining whether your listings infringe the proprietary rights of others. You are the appropriate party to respond to the notice form.

We suggest, therefore, that you contact that seller to resolve this issue.
If you resolve this issue with the rights owner please forward proof of such resolution to us for our consideration.

We would take this opportunity to assure you that we welcome your business as long as it complies with our Participation Agreement and Community Rules.

You should not re-list the specified items until this issue is resolved. Please note that repeated violations of the Participation Agreement and Community Rules can result in the termination of your Amazon.co.uk Seller Account.

Thank you for your interest in Amazon.co.uk

Did we successfully answer your question?

------------------------

[jeffweico]

Originally Posted by Dire

Guys, the point is that Mermaid will get suspended as soon as that competitor complains to support service. Amazon doesn't want to be involved into any suspicious things and it doesn't really matter whether his product is authintic with all proper rights attached or no. Just take a look at my story above.

Actually, Mermaid MAY get suspended, but NOT because a competitor complains to Amazon. Disney DVD's are far and away the MOST COUNTERFEITED DVD's in existence. If Amazon believes that there is a possibility that Mermaid is selling ⊗⊗⊗⊗, then he will get blocked. The competitor is also likely to be blocked.

I don't sell Disney anything, but I *HAVE* received such emails from competitors in the past. My policy is to NEVER respond, and that is what I recommend. I also, however, have to say for the record that selling counterfeits is not a good idea in the first place.

[slapped]

Guys this Bach-n-Forth is Ridiculous,,,the fact is that it does Not matter,,,, Amazon will boot you for Recopied Media No Matter who the Copright owner is,,so Basically Prep yourself a New Amazon account just to be ready,,,

As For Knowing the truth about the Letter,,,Just Call Disney,,ask for their Copy right Infringment Enforcement Department and simply ASK for Peter Walker,,,He says he works there,,,if he comes to the phone or they tell you he is "Out of the Office would you like to leave a Message?",,,,Then you Know what the letter is Legit,,,,Simple,,,

[Melissa1971]

Amazon surely knows that another Amazon account producing fraudulent and threatening emails to other Sellers, that communications containing grammatical errors is not Disney.

First I would certainly contact Disney by phone to explain that it is believed an Amazon Account Holder under the name of (insert name) is committing serious crimes by impersonating a Disney Official by the name of Peter Walker, The Head of Copyright Infringement. I would verify this person exists first of all, and that this title exists. Mention that it is understood a number is included in these kinds of warning emails, that it was not included.

No doubt if this Amazon Account holder went that far, he is likely committing the crimes he is accusing other Sellers of. Amazon needs to close that account immediately for the safety of their Sellers if after conversing with Disney it appears a crime has been committed. But Disney needs to be encouraged to contact Amazon to have that communcation read to them, to verify it. Disney has more power than a small Seller in my opinion, it's gotta be fairly easy to get to the correct person at Disney if a person calls to explain someone is likely impersonating a Disney official and pirating DVD's

Amazon keeps emails for up to 2 years so they can check if this communication has been sent to other Sellers.

The Amazon Rep can read the communication email from this amazon account to Disney Rep who calls then they can go from there. Make sure to follow up with the Disney Rep afterwards to see what happened.

What Disney does about it is their business but at least you did the right thing. I believe that if Disney is brought in and contacts Amazon, that Amazon will act accordingly and close the offending account. The Disney Rep should ensure the person reporting the crimes' Amazon account is not affected, I mean it is the least he could do. Most people are kind and will help you if you ask

[MERMAID]

thanks to evey body

[RedDevil®]

I dont think DISNEY would ask you PERSONALLY to take down the listings. They would contact AMAZON FIRST and tell them to shut you down.

Think about it for a second or two. Makes no sence for them to kindly ask you if you would want to take down the listings. Does eBay vero members ask you nicely and give you warning? Hellz nO!

Amazon is way anal then eBay... Think about it...

Your welcome