I have a buyer who has agreed to revise feedback. I issued them a full refund but now they're saying "I clicked on accept request and it said the item is not eligible for feedback revision."
I don't understand why this is happening as the item wasn't deleted by ebay. It even let me send out the revision request.
Do you think she is lying?
The complete step-by-step guide to get back to selling today!
Crossed paths in what way? This is the only revision I've sent out in the past 6 months or so.
It's really unfortunate as this account has been perfect for so many years now. She agreed to remove it the next day after she left it so it's just so strange.
Not sure I trust her though, but her account is really old and seems legit. Competitors have been out to destroy me recently
"problem with seller resolved, happy for feedback to be removed"
Sorry for the questions but this is really helpful.
When you say email is this an email message to my email account or does it have to be through ebays messaging system? How would they possibly confirm that she has approved this?
not quite the same but buyer promised to revise but either couldnt, or in my opinion not bothered to carry through, I forwarded the promise via eb messages to CS and they revised it for me.
Buyer says she can't revise feedback? 
