I asked them plenty of times, but they always sent some version of a generic message explaining how it is not controlled by them. Im pretty certain that those emails had no impact.
I also did not get an email to let me know, either time. My buy box percentage started creeping up from zero then one day I changed some prices about and each and every item was in the buy box. Im not sure if this is a thing but I had to adjust the price of each item, only by a penny but this had to be done for my items to become eligible.
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