I gotta pay shipping twice on buyer error?

[zoneout]

Ok, so in other thread I got screwed by dimwit buyer that put in wrong address then give me negative FB cause he never got the package. So today I got package back finally return to sender. So now I told buyer I will send him another package to his corrected address. But it looks that I am going to get stiffed for $17 postage. There is no way to request money on AZ. They even block any email with PayPal in it. Anybody know a way around this ? It is adding injury to insult for me.

[n8zzz]

I would tell the customer first of all that I'm not sending any packages out until that negative feedback is removed. Then I would instruct on how to do so.

[TGMT²]

Originally Posted by zoneout

I gotta pay shipping twice on buyer error?

It's just part of doing business.

We have all suffered this and a lot more. Make your customer Happy and move on.

[An0nym0u$]

But it looks that I am going to get stiffed for $17 postage. There is no way to request money on AZ. They even block any email with PayPal in it. Anybody know a way around this ? It is adding injury to insult for me.

Unfortunately, you will just have to pay twice for shipping. This happens alot.

Just today, I am waiting for a package to be returned to me because I noticed that the tracking says "Undeliverable as addressed". I know this usually means the buyer messed up their address.

Sadly, this happens from time to time...but as TGMT2 said...it's just part of doing business and dealing with buyers.

Try working w/ the buyer to remove the bad feedback. Resending the item would be a sign of good faith from you and hopefully they would reciprocate. Not much else to do here though.

[MICKY H]

has the buyer agreed to pay for the postage, if so request his phone number and chat nicely to him. but make sure he removes the feedback before you resend it

[jeffweico]

You have to be able to take the emotions out of this. Amazon is all about the customer experience. If you make demands of the buyer, it could negatively affect your account. Is potentially losing an account worth $17?

[n8zzz]

Originally Posted by jeffweico

You have to be able to take the emotions out of this. Amazon is all about the customer experience. If you make demands of the buyer, it could negatively affect your account. Is potentially losing an account worth $17?

He already has a negative feedback thanks to customer idiocy. If he submits a full refund, there is nothing more that idiot can do to his account.

[jeffweico]

Originally Posted by n8zzz

He already has a negative feedback thanks to customer idiocy. If he submits a full refund, there is nothing more that idiot can do to his account.

Yes, a refund is also an option. But he already told the buyer he would re-ship. If he demands the buyer remove the negative or pay for the shipping, the buyer could complain to Amazon. And then who knows what would happen?

Most of us sell hundreds, or even thousands, of items each month. As a businessman, I know that I will NOT make money on every single sale. A few will go south. It could be the item is defective, damaged in shipping, or an unreasonable buyer. Luckily, this only happens on 1 or 2 sales out of a hundred.

When this happens, my motivation changes from profit to damage control. It just is not worth it to lose an account to make a point.

[TonyAlmeida]

Refund is best option I think

[n8zzz]

Originally Posted by TonyAlmeida

Refund is best option I think

Exactly. Don't even like doing business with people who jump to conclusions and write up a negative feedback based on something that was their own fault.

[An0nym0u$]

Originally Posted by jeffweico

Most of us sell hundreds, or even thousands, of items each month. As a businessman, I know that I will NOT make money on every single sale. A few will go south. It could be the item is defective, damaged in shipping, or an unreasonable buyer. Luckily, this only happens on 1 or 2 sales out of a hundred.

When this happens, my motivation changes from profit to damage control. It just is not worth it to lose an account to make a point.

This is very good mentality to have. Very sound business advice and should be followed.

[Sandy D]

Done this before also, just paid the shipping cost and moved on.

Potential of the buyer getting upset is not worth possibly losing the account or having it looked at.

[rsot]

Double up the sales to compensate for loss.

[zoneout]

Originally Posted by TonyAlmeida

Refund is best option I think

If you do a full refund can a buyer still leave feedback afterwards?

[n8zzz]

Originally Posted by zoneout

If you do a full refund can a buyer still leave feedback afterwards?

Yes. But you said you already got the negative feedback. The point of the refund is so that they cannot start an A-to-z claim against you.

[zoneout]

Originally Posted by n8zzz

Yes. But you said you already got the negative feedback. The point of the refund is so that they cannot start an A-to-z claim against you.

Was asking just for future reference. Thank you.

That would be messed up - getting a negative fb plus an A-Z claim for a lost shipment due to wrong address from buyer. Wonder if Amazon considers this a `seller faulted` A-Z claim.

[n8zzz]

Originally Posted by zoneout

Was asking just for future reference. Thank you.

That would be messed up - getting a negative fb plus an A-Z claim for a lost shipment due to wrong address from buyer. Wonder if Amazon considers this a `seller faulted` A-Z claim.

Worse things have happened to many of us ... but there's nothing quite like a negative feedback and a-to-z to start your day with. Always be SURE to reply to your buyer messages quickly, like within 2 hours if you are able. This will prevent a lot of problems. Often times you'll get a message asking, "where's my stuff?" or "this is defective, I want a refund," followed by a negative or a-to-z 2-3 hours later. Quickly patting the buyer's head and telling him/her exactly what they want to hear (or at least something close to it) helps 9 times out of 10 in my experience.

By the way, I know it has been said to not try to strong arm the customer into removing the feedback, but if you have an account where your orders show the customer's phone number, you can provide a bit better customer service via phone call and also have the flexibility to gently make these sort of requests. Just my opinion.