eBay Germany re-introduces mutual feedback withdrawal

[imjustme]

eBay Germany have re-introduced mutual feedback withdrawal in limited circumstances. Sellers can request buyers retract neutral or negative feedback within 30 days of the feedback being left.

There are limits of two requests per month, and sellers can only make one request per transaction. Once a request has been made a buyer has 7 days to respond, if they refuse, fail to respond within 7 days, or simply ignore the request then the feedback will remain on the sellers profile.

This is currently available only on eBay Germany and is running as a pilot so details may be tweaked in the future. Mutual feedback withdrawal should however roll out across all eBay sites in a similar format by October. It’s a great move as it gives a seller a real incentive to look after their customers and resolve any issues even if a buyer leaves feedback in haste.

Awesome ...now how about doing this on eBay.com

[aspkin]

I heard they were going to start this for all the eBay sites soon... it'll be a good thing I think.

[mantisinc]

I think they are. Along with some kind of advanced feedback dispute console.

Looks like eBay are starting to treat us in all areas!

[imjustme]

Originally Posted by mantisinc

Looks like eBay are starting to treat us in all areas!

Not to mention kick us off if any DSR falls below 4.3

[mantisinc]

No doubt there will be exceptions. I was doing some research and came across some vast sellers (all with anchor shops) that has DSRs under 4.3.

Really can't see eBay kicking them off...