Little story of a crazy buyer from my original account
Back in 2012.. when I had no limits and was selling like crazy.. I would meet a crazy buyer who would harass me every 1000 or 2000 items. I sold mainly electronic accessories and I specialized in a couple playing card games. I always did BIN listings for the accessories but for some reason a few of my items weren't selling so I decided to start them with a 7 day .99 bid.
The listing ended at around $15 or so. I don't remember too well. The price averaged around $25 on BIN so I wasn't too happy at the price but I was glad I was getting rid of the stock. If I remember correctly, this buyer was established on eBay and was registered for quite some time! He didn't pay for the item for X amount of days and my eBay store had it set up where eBay would automatically open a case that the buyer did not pay. I'd it was 5 days later when it was opened and on the 6th day I received notification that the buyer paid. I packaged up the product and printed my label and dropped it off that day with lots of other items.
I received MULTIPLE messages on the 7th day after the auction yelling at me and asking "Why my f***ing item hasn't came yet???". I wanted to stay professional and kept calm and explained that he only paid yesterday and that I can't ship without payment. He then yelled more saying that when he bid on the item he was expecting the item to deliver within 4 days USPS Priority mail after the item has ended... without paying until the item to be delivered. And he then claimed that if I was gonna be so late on shipment that i should UPS overnight the item.
I said go ahead and open the case as your reasoning wouldn't stand up in eBay review. I'm just estimating on my times now, but on the 8th day I received neg feedback for "Never shipped" and I added a comment with the tracking number and added that he never paid. I was gonna call eBay later after this situation to get it removed.
The buyer then opened a case with the reasoning in "Other" and explained that he feels he should have a full refund and keep the item because I have "emotionally hurt him". He continued to harass him and he actually bought ANOTHER one of my items and left immediate neg feedback. I never really blocked buyers until I got into Stealth.
I won the case very quickly... The item wasn't even delivered yet and I think eBay reps just understood my situation. I got the two negs removed and about a week later I check back and his 100+ account is no longer registered. I don't know if he was trying to scam me or that he seriously thought he had an argument here. |